Peppers Gallery Hotel Canberra

We wanted to extend our thanks for a truly enjoyable and seamless stay during our recent visit. As pet owners, it was such a relief to find a hotel that not only allows pets but genuinely caters to their needs. From the moment we arrived, it was clear that pets are welcome—not just tolerated. The room was clean, stylish, and well-appointed, with thoughtful pet-friendly touches that made all the difference.

The place overall is satisfactory. However, in the room my family booked, there was only a shower, (not complaining), no microwave, no cutlery, no toaster, no bowls/plates and very scratched bed frames. This was a bit of a surprise to us, but I think the atmosphere in general made it a bit more likeable. It's near many attractions as swell as a convenience store just down the road. Beds are comfy despite the headboards and shower is nice.

Upon arrival, I found that my bed was completely missing pillows for both myself and my partner. After speaking to the reception staff, I was informed that only two pillows were available—one soft and one firm. No additional pillows could be provided. Instead, I was offered sofa cushions, which I later discovered had been taken directly from the hotel lobby area. This is extremely unhygienic and unacceptable for any hotel stay—especially at this price point in an Accor property. The level of comfort and care fell far below expectations for a premium-brand hotel. In addition to this, I noticed spider webs hanging on the doorway and light fixtures, which clearly indicates a lack of proper cleaning and attention to hygiene. Furthermore, the headboard was visibly damaged, with peeling material that made the room feel worn and poorly maintained. Another issue I encountered was that the Accor booking website clearly mentions bottled water is included, yet when I asked at reception, I was told only tap water was available. This inconsistency is misleading and disappointing for guests who expect the advertised inclusions to be honoured. This experience does not reflect the quality, service, or standards expected of an Accor property. As a long-time Accor Plus member, I was deeply disappointed by the lack of basic amenities and cleanliness. I respectfully request that: • This incident be investigated; • Clear steps be taken to prevent similar situations for future guests; • A gesture of goodwill be offered for the inconvenience caused.

We had an incredible experience at Peppers Gallery Hotel in Canberra! The service was absolutely amazing—every staff member went above and beyond to make the stay memorable. A special mention to Matt, the General Manager, who has truly turned this hotel around. I stayed here back in 2016 and while it was decent then, the improvements since are remarkable. The whole atmosphere, attention to detail, and overall quality have been elevated to a whole new level. I can’t wait to come back and stay again. Highly recommend it 👌🏻

The staff make this hotel receive more stars than I might grant. They were friendly, helpful, attentive & happy to add a late check out. The breakfast was delicious & they made a nice cup of coffee. The rooms were a decent size, & clean. The lighting though really needs some additions. Both the bathroom & room were too dark and made it difficult to apply makeup. They hadn’t gone through the mini fridge as there was old medication still there. The hallways, window ledges & stairways have seen better days and need more attention. Like a basic dust & good clean. Even the stair railing was quite dusty. If they did this, it would lift the hotel. I would still consider staying again as the location is great, the room was quiet & clean, the bed was comfy but only with better lighting.

I stayed for 5 nights. The location suited me well as work in very nearby. The whole process of check in and out was smooth. Rooms were well designed, decorated, and clean. Was a bit spoiled to come back each night to a clean room and freshly made bed. Very much appreciated. Restaurant was also very handy, great decor and style, nice food. All staff were very friendly and helpful.

I travelled with my mum and sister to Peppers, we stayed in 3 queen suites. The room was quaint, warm and the bed comfortable. We had breakfast included which was delicious. The manager from the bar and restaurant was lovely, kind, funny and really went out of his was to welcome us especially my mother.

A very pleasant 2 night stay. Room was clean, warm and nicely decorated with refurbished bathroom. The restaurant was busy both weeknights - food was good. Library Bar is also a nice spot to have drinks and some food. Staff are very pleasant and friendly!

Loved it, from the welcome at the front desk , to the minute I walked into my room, just loved it, was just what I needed for a 2 day business trip. The rooms are a good size for one, the bed is to die for, just melted into it, it was so good first morning I slept in, I don't sleep in so I must have been comfortable all night, get the $14 bacon and eggs , was the better of the 2 choices, same spot for dinner 2 nights running , menus need to be up dated, mine was n 2 bits ripped down the middle but that's no big guy, the food is really good,the staff are brilliant, would I stay there again, yes, without arguments But the 1960s wallpaper needs to go from the ceilings in the rooms, and a easier remote control for a old fart like me lol , but the showers made up for everything,,,, Only thing against it was lack of power points and light in hallways

This hotel is quite nice. I arrived around 4pm on a Saturday and the very, very friendly receptionist got me situated immediately. She was even able to turn my Australian coins in to larger denominations (about $11, not much), which was great. Awesome service by her! My room was not large, but was certainly comfortable. It had all of the standard comforts - good sized bed, desk, decently sized TV with good channel selection. The bathroom was quite large, and the shower was heavenly. On a cool winter visit, this was a big plus. Also, free WiFi that was fast and reliable! No view to speak of, though - I looked across a courtyard to another building. So be it. Location wise, you're less than 10 minutes walk from the bars and restaurants of London Circle, at most. You're right off of a great path for running/biking/walking. There are a few cafes in the area, and they use one of them (A. Baker) for breakfast. If breakfast is included, you'll get a special menu at A. Baker with 5 or so choices, plus coffee/tea/juice. All of the choices tend to be pretty inventive, so if you're looking for a simple breakfast I might recommend looking elsewhere. But it was good. The in-house restaurant, Bicicletta, is okay - not great, not bad. With tons of other choices nearby, it's worth skipping. I would certainly stay at the Peppers Gallery hotel again when in Canberra.

This hotel is clean and feels like it has been recently remodeled, even if it still has some quirks that perhaps are part of the Canberra retro look. A DVD player in the room? bathrooms that are stylish but not functional? It is worth the stay if you find a good deal and the staff are nice and friendly. But I really wonder who in their right mind contracted the interior designer in this new millennium.

Small but luxurious rooms. Amazing bed and a huge shower head made our stay fantastic. We had brilliant service from Shae (hope that's her name as my wife want sure) who was friendly and super helpful we only stayed 1 night (25/9/16) but will hopefully come back soon

Location not the best unless you are driving or hiring a bike - hike to the buses or a store of any kind. Canberra is spread out ... way out. Super coffee place next door and the Pepper food and staff is top rate, but no bargain. The hotel should be studied by all design students to show why the basics are so important. Whom ever did the remodel and interior design slept thru the first year - especially the part about Form Follows Function. The intended use of a hotel end product is to provide a home-away-from-home for paying travelers. It should NOT be first a canvas for artistic or interior design fantasy. Make it work first, then have a go at artistic flare. There are thousands of hotels to observe without experimenting. Allow me ... Light switches should be visible from the place one needs to light. Doors should open out of the way - even if cute cupboard styles look arty - and should not prevent turning on the light for the room you open the door to enter. Shower controls should be close to the shower head so that adjustments can be made during the same hour you take your shower. Hip door-less showers are great in Mexico or Morocco - but in a humid area they just pump more steam into the living space. Black dark halls and stairwells do nothing to help your clientele find their way. Furnishings need to fit into the space allotted for them regardless of how hip they look. A desk without an electrical outlet at hand is useless in this century - or the next. Phones placed in the corner behind the bed are not useful unless in that bed. Lights placed in the middle of a mirror prevent the mirror from performing its intended function unless serving as an art piece replicating being a deer in the headlights. Toilet paper is used by one sitting on the loo - test the location prior to installation. But the beds are great, room 211 at least was stone quiet. The towels magnificent - if only there was a place to hang them to dry.