Emil S.
Google
Stay away – cockroaches, mold, and serious safety issues!
This was the worst hotel experience I have ever had.
We paid extra for a room with a sea view. Upon entering the room, we immediately saw a cockroach. After reporting this to reception, we were moved to a smaller room with no windows and a smaller bed — clearly not what we had paid for.
On day two, the staff told us no other rooms were available but promised a “deep clean” to eliminate the cockroach issue. This so-called deep clean was a joke; the room was still visibly dirty.
There was also mold in the room, with a strong and unpleasant smell. We could barely stay in the room and felt uncomfortable the entire time. When we reported this, the staff placed a fan in the room. However, the electricity was controlled by a sensor, meaning the fan only worked if we were physically in the room — completely pointless.
The most disturbing incident happened when my girlfriend was taking a shower. A cleaning staff member entered the room without knocking and ran out when he realized she was inside. Just two minutes later, another man entered the room again. This is absolutely unacceptable. After this, my girlfriend no longer felt safe staying at the hotel.
To make matters worse, we also saw a cockroach crawling under our table during breakfast.
After the first day, we wanted to leave and requested a refund. The hotel refused, stating they do not issue refunds. They later claimed the refusal was because we booked through Revolut, which makes no sense.
This hotel has serious hygiene problems and even more serious safety and privacy issues. I strongly recommend staying somewhere else.