Pergola Hotel & Spa

We stayed at this hotel for 5 days. It’s very peaceful, with beautiful views from the outdoor pool. The indoor pool, gym, and sauna are well-maintained and offer a great space to relax. Special mention to the reception staff for their attentiveness and kindness always ready to help and answer any questions. The rooms are comfortable, and clean, and the housekeeping service is impeccable. The location is also excellent, allowing easy access to the city’s main points of interest. We also tried the massage service, where Mr. Allen gave us a fantastic moment of peace and disconnection thanks to his professionalism and skill. His friendly and attentive manner, combined with the relaxing atmosphere of the room, made the experience even more special. Definitely a service worth trying during your stay. Overall, a very pleasant and highly recommendable experience.

The Pergola Hotel has a lot going for it, nice staff, a good location, and Mellieha is relatively quiet compared to other Maltese resorts. The food we tried was good, and overall we enjoyed our stay. The main drawback with the hotel is maintenance issues. We were there for a week and had two rooms. On the first night our daughters found a cockroach in their bathroom and on closer inspection it was coming through a hole in the wall under the sink. The hotel handled this pretty well, they arranged for the hole to be filled the next day, and checked with us later in the week that the cockroach hadn’t reappeared. ||In our room we found that the balcony railing wasn’t bolted down securely to the floor of the balcony. It was just fixed at both ends and then with loose metal batons along its length, this meant that it swayed alarmingly and didn’t look as though it would hold the weight of an adult (we didn’t test it). Then on our final night the lock to our door stopped working, we could still lock it from the inside with the deadbolt, but couldn’t lock it when we left the room. Reception said that they’d send somebody first thing in the morning to fix it, but nobody had arrived by the time that we checked out. ||Some of the décor is a bit tired, and the sink tap in our studio kitchen was very stiff. But the hotel is friendly, relaxed, the air conditioning worked well and the rooms were a decent size. The maintenance issues certainly didn't spoil our stay, housekeeping were efficient, the hotel seemed clean, and it's a very nice part of Malta. The Pergola could be a great hotel, and despite the issues it's still pretty good value for money. Our travel company had rated it `three stars plus,' on balance that is perhaps a half star too much, a solid three stars seems fair, and better maintenance would make all the difference.

We are currently staying here …. And today housekeeping has smashed a Very expensive bottle of perfume and instead of offering the necessary credit they left a €6 bottle of local plonk to compensate,when I raised this with reception I spent a hour trying to politely resolve the situation which they were unwilling to do simply saying they’ll post us a replacement which is shocking and I neither believe, without my own suggestions (which they wouldn’t consider ) on how this could quickly be resolved they simply shrugged shoulders explaining that no one of any necessary power to do so was unavailable or they were with another customer …. , after staying at hotels all over the world through work I found this totally unacceptable and the staff were indifferent about the matter stating that “ it wasn’t full” … wow !! Never received such poor customer service anywhere!! Keep your personal belongings in the safe as if anything is damaged they don’t care and no one of any authority is available to deal with such matters .

Been there for 12 days, as many reviews already mentioned it. Very good spot with very good staff. Everyone was very friendly and helpful. They did their best to accommodate us in every way possible. The hotel has a good location. Beaches are near, restaurants, cafés … if I allow my self nitpicking … I would say bigger gym / sauna. And I way to make the AC less cold 😂 (or maybe I couldn’t set it right 🤷🏻‍♂️). All in all it was a beautiful experience. Special thanks to the restaurant staff end the chef for the amazing meat recipes 👏🏻.

My family spent a week in this hotel two week’s ago and had a wonderful stay. Well situated and we were able to visit all our planned excursions without a problem. The room was comfortable for the 4 of us, the pool facilities clean and well situated, the buffet (breakfast and dinner) very nice and the staff (especially Dancchi and Ranjith) were always welcoming, helpful and attentive to any questions/concerns we had.||Recommended with the only point of attention being the garage facility (we had rented a car) which is very small with limited space.||Would stay there again without doubt.||Chris, Nathalie & kids

Been here a few days now so feel we have seen all there is to comment on. As many other reviews say this is an excellent spot with very good staff throughout from reception to room servicing. Very nice mix of nationalities as well which is a nice change. We were fine but would not suit anyone with difficulties with stairs as plenty in the hotel and plenty in the town. Takes a few days to navigate the place and in our room we had to walk up 2 flights of stairs then down 3 more to get to breakfast which was almost outside our room. Not an issue though and makes it feel quirky. We went for breakfast option and very impressed with all the standard of food on offer. Never a queue and staff very good at keeping things moving. I used the spa once for a massage with Allan who was excellent and well worth a visit. Most days we just got a Bolt down to the beach - they are there in minutes and cost on average 7 Euro. Our first time in Malta and certainly enjoyed the strange experience of being in hot climate but loads of things very familiar. The fisherman in me says bring some gear if into rock fishing. I went most days and caught loads of fish I've never seen before. A 4 piece travel LRF rod and few plastics are all that's needed. Tackle shop in town if needs be.

Nice hotel but some strong negatives||Postives||So , hotel location is pretty good, close to shops selling groceries and a couple of gift shops. Bus stop is 5 minute walk away and 2.50 euros each to Valetta ( although we didn’t get charged anything for some reason which was a bonus)|Some local restaurants 5 minutes walk away; we ate in Gems ,Ta Randi and Reflections sports bar ( a 15 minute walk away) which is a sports bar and had darts and a pool table which was good for our two boys. We had breakfast at a local bar called ‘Ta canani’ where you could get a small full English for 11 euros per person which was well worth the money|The best meal out we had was at ‘One 80’ restaurant , really lovely food and surroundings overlooking the bay.||Mellieha Bay, a short bus ride away. |Cave bar in the hotel is quirky, 6-8:30 is two for one cocktails, bar staff really friendly. Bar closes at 11pm and then its all quiet in the hotel |Housekeeping daily which is great |Two outdoor pools and one indoor one ||To get around Malta, we used ‘Bolt’ taxi app , really recommend, they arrive in literally under 5 minutes, so easy to use and get around||Negatives: ||The ‘fitness centre’ doesn’t have working machines. Two treadmills out or order, the cross trainer intensity dial is broken and the arms are just really weirdly positioned, rowing machine foot fasteners broken. Really frustrating as I am a keen gym goer and booked this hotel knowing it has a gym but nothing working, only the weights ,dumbbells and one exercise bike. So be warned if you’re like me and want to use the gym. I was told I could use the gym in hotel Solana five minutes walk away but thats not the point as I wanted to use my hotel which I paid for ! I complained and they gave me a late check out and two bottles or wine , still not good enough but I didn’t want to spend anymore of my holiday spent complaining ||The indoor pool is nice but it’s cold and so is the jacuzzi which we found very odd for a spa ?! ||The hotel sells daily sunbeds to non hotel residents which meant one day, one of my sunbeds got taken up with a ‘reserved for Julie’ sign on it! Not impressed at all . So be warned , the hotel won’t prioritise their guests over random people paying for day passes . Again, this was not made clear on their website OR their inadequate fitness facilities. ||Decor in rooms was pretty tired and needs TLC which I didn’t expect for a 4 star hotel and spa hotel

Just back from a wonderful week here. We can't fault the place at all. The staff were so lovely and very helpful, the rooms were so lovely, housekeeping was great too. The facilities were absolutely brilliant can't fault anything. Cave bar was just lovely great staff there too. We will definitely be back 👍👍❤️😊