Pergola Hotel & Spa

We had a fantastic stay week long stay at the Pergola Hotel this month. We stayed in a delux two bedroomed apartment with a sea view and it was perfect - spotlessly clean and exceeded all our expectations. During our stay, we visited the cave bar on numerous occasions and enjoyed an evening meal at the Da Ciccio Cucina restaurant. All food and drink (including cocktails) we had at both venues was lovely, especially the pizza. We opted to include breakfast during our stay, there was plenty of choice, including the vegetarian options and the food was good. What really has to be said about this hotel is just how wonderful the staff are. A very hard working, lovely, friendly team, who really make this hotel what it is. They went above and beyond to make our stay so enjoyable. We won’t hesitate in booking at this hotel again on a return visit. We would like to thank Dhanchhi, Ramesh, Menuka, James, Abhinav, Dorren, Shailendra, the staff who cooked and served our food and the staff who serviced our apartment for such great service during our stay. We hope to see you again soon :-)

Really lovely hotel and spa. The staff are amazing here, and the customer service is spot on! Shailendria has looked after us with his 5* customer service in the cave bar and served us with delicious cocktails! The rooms are lovely with super comfy beds. There’s nothing better than having a busy day and enjoying the spa facilities too! Over all very good location, easy to hop on a bus and travel around. The views from the hotel are breathtaking and the cave bar is a really lovely atmosphere.

Stay away – cockroaches, mold, and serious safety issues! This was the worst hotel experience I have ever had. We paid extra for a room with a sea view. Upon entering the room, we immediately saw a cockroach. After reporting this to reception, we were moved to a smaller room with no windows and a smaller bed — clearly not what we had paid for. On day two, the staff told us no other rooms were available but promised a “deep clean” to eliminate the cockroach issue. This so-called deep clean was a joke; the room was still visibly dirty. There was also mold in the room, with a strong and unpleasant smell. We could barely stay in the room and felt uncomfortable the entire time. When we reported this, the staff placed a fan in the room. However, the electricity was controlled by a sensor, meaning the fan only worked if we were physically in the room — completely pointless. The most disturbing incident happened when my girlfriend was taking a shower. A cleaning staff member entered the room without knocking and ran out when he realized she was inside. Just two minutes later, another man entered the room again. This is absolutely unacceptable. After this, my girlfriend no longer felt safe staying at the hotel. To make matters worse, we also saw a cockroach crawling under our table during breakfast. After the first day, we wanted to leave and requested a refund. The hotel refused, stating they do not issue refunds. They later claimed the refusal was because we booked through Revolut, which makes no sense. This hotel has serious hygiene problems and even more serious safety and privacy issues. I strongly recommend staying somewhere else.

The staff were very friendly and helpful throughout our stay. Unfortunately, cleanliness was below standard. Our first room had a strong smell of damp, but to the hotel’s credit they moved us promptly to another room without the same issue. However, the general room cleaning was disappointing. While it was done regularly, it often felt superficial, with dirt from the previous day left behind. The pools were also a letdown. They are quite small and crowded, which made it difficult for our three boys to enjoy themselves. They love splashing and playing, but the confined space meant we had to ask them to stop so as not to disturb other guests. Despite being advertised as a family-friendly hotel, the facilities didn’t really suit families like ours who need more space for kids to burn off energy. The town itself is pleasant, with a good variety of restaurants, though on the expensive side. The main drawback is that it isn’t very child-friendly – the roads are narrow, traffic is heavy, and cars often speed, leaving nowhere safe for children to play. Overall, it’s a decent hotel with genuinely good staff, but it just didn’t work for our family’s needs.

We stayed for a week, and immediately noticed the very attentive and helpful staff. From the reception staff to the bar staff, everyone was incredibly friendly. Our room was spacious and air con was effective. The only thing I would say is that at room cleaning was not quite thorough enough, more surface level clean. We’re not super fussy but others might be. Hotel is in a great location. Breakfast buffet has a wide selection of choice and the Italian restaurant attached to the hotel (ciccio cucina) we were big fans of. We really enjoyed our stay

Went out with friends for some food and drinks at the Cave Bar at Pergola Hotel and had a great experience. We were served by Shailendra and he was very attentive and helpful throughout our time there. Food portion was very generous too and I could barely finish mine. 10 out of 10 would definitely visit again!

We stayed at this hotel for 5 days. It’s very peaceful, with beautiful views from the outdoor pool. The indoor pool, gym, and sauna are well-maintained and offer a great space to relax. Special mention to the reception staff for their attentiveness and kindness always ready to help and answer any questions. The rooms are comfortable, and clean, and the housekeeping service is impeccable. The location is also excellent, allowing easy access to the city’s main points of interest. We also tried the massage service, where Mr. Allen gave us a fantastic moment of peace and disconnection thanks to his professionalism and skill. His friendly and attentive manner, combined with the relaxing atmosphere of the room, made the experience even more special. Definitely a service worth trying during your stay. Overall, a very pleasant and highly recommendable experience.

Been here a few days now so feel we have seen all there is to comment on. As many other reviews say this is an excellent spot with very good staff throughout from reception to room servicing. Very nice mix of nationalities as well which is a nice change. We were fine but would not suit anyone with difficulties with stairs as plenty in the hotel and plenty in the town. Takes a few days to navigate the place and in our room we had to walk up 2 flights of stairs then down 3 more to get to breakfast which was almost outside our room. Not an issue though and makes it feel quirky. We went for breakfast option and very impressed with all the standard of food on offer. Never a queue and staff very good at keeping things moving. I used the spa once for a massage with Allan who was excellent and well worth a visit. Most days we just got a Bolt down to the beach - they are there in minutes and cost on average 7 Euro. Our first time in Malta and certainly enjoyed the strange experience of being in hot climate but loads of things very familiar. The fisherman in me says bring some gear if into rock fishing. I went most days and caught loads of fish I've never seen before. A 4 piece travel LRF rod and few plastics are all that's needed. Tackle shop in town if needs be.