Samantha K.
Google
Great Hotel!
Great hotel in an excellent location with very helpful and polite service.
Communication was excellent, especially with Ms Kylie, who was very helpful with her communication. All staff were polite, friendly, and professional.
Breakfast was excellent, and a nice added touch was the option to organise a takeaway coffee if you’re on the go.
The spa experience, specifically the massage lady ‘one of the best head, neck, and shoulder massages’ I’ve had. The rooftop bar is also a great place to relax with a drink.
However, when paying for a 5-star hotel, I would expect access to the pool and wellness facilities to be included. Unfortunately, there is an additional charge to use the sauna and steam room, which is disappointing. These facilities should ideally be included automatically rather than charged separately.
The room was comfortable but smaller than expected for a Premier Deluxe Double Room, and there was no balcony.
Overall, a very good hotel with excellent service and amenities, but a few details prevent it from fully meeting 5-star expectations.