Pertschy Palais Hotel

We visited the hotel in early June. |I echo what a lot of people have said about the location of the hotel. |Where I do depart from what people seem to be saying is the quality of the hotel. For what we paid it was very good value. |Rooms were immaculate with good maid service. |Staff very friendly. |Buffet breakfast was very good with plenty to choose from. |Good break.

It's a good place if you want to stay in the very center of Vienna. Overall: + friendly service + clean rooms + decent breakfast and coffee + location + good wifi + possibility for early check-in + possibility for storing your luggage after check-out +/- pricing (you're paying for location) - no AC (at least not in my room), really hot during summertime - noisy (especially during night time and erly mornings) - thin walls (I could easily hear a guy next door snoring loudly) - requires renovations (old furnitures, carpets and so on) - one elevator only (in which one can smell mold if the elevator is coming from the basement level) - in my room there was no hot water for last 24 hours

We arrived late and the hotel we originally booked already closed their reception. We stopped by Pertschy Palais Hotel. Their reception was fully staffed at 2am and they were able to accommodate us with a room, for a better price that included free breakfast. Very friendly staff and the location can’t be beat for the price.

Fantastic location yet on very quiet street. Couple of minutes walk from Stephansplatz from which easy access to all sights in Vienna. Room was large and a great breakfast was served every morning. Very easy, quick and welcoming reception. Well worth the money

Our stay at this hotel was an absolute disaster. From the moment we arrived, we faced one issue after another. On our first night, I couldn’t even take a bath because something was stuck inside the bathtub. At midnight, the hotel moved us to another room on the second floor, which turned out to be a construction site—tools, paint fumes, and debris everywhere! The receptionist even apologized, admitting there were no other available rooms. We tried to stay despite being exhausted, but the horror movie-like corridors made it impossible. Out of fear and frustration, we returned to our original room, where we still couldn’t use the shower. To make things worse, despite requesting a double bed, we were given two single beds pushed together—completely different from what was promised. The next day, we were moved yet again. While this room at least had a working shower, it still had two single mattresses instead of a real double bed, making it incredibly uncomfortable. The mattresses were terrible, the pillows even worse, and the curtains didn’t block the light, making it impossible to sleep properly. When we raised our concerns, the receptionist shockingly dismissed the entire situation, saying that after the clear disaster of the first night, they had “given us an option” to move to the construction-site room—as if that was an acceptable alternative! They even tried to justify the situation, saying that things like this can happen and that at the end of the day, we had what we needed to sleep—a bed! This level of service and disregard for guests’ well-being is completely unacceptable. Beyond these major issues, the entire hotel and the rooms are not well preserved. While it’s nice that they try to keep the old Vienna character, it doesn’t change the fact that the equipment and overall condition are not well maintained. There is no air conditioning, which is simply unacceptable in a hotel. On top of that, the hairdryer kept overheating—it worked for one minute at a time before shutting down and needing a cooldown break. Is there anyone who can dry their hair in one minute? Or are guests supposed to dry their hair with intervals? I would not recommend this hotel to anyone based on the poor room conditions, lack of maintenance, and the lack of professionalism shown by the staff.

Location is perfect. Rooms are old. I can understand the vibe of an ancient hotel but toilets are very old dated. Staff is nice except one young woman with green glasses who was very arrogant and not nice when we asked about a location.

No AC!!! Pertschy Palais Hotel is in a fantastic location, just a 5-minute walk to public transport, and most of the beautiful sights are within walking distance. The staff were lovely overall, and the lobby offers free tea and coffee, which is a nice touch. The breakfast was decent as well. However, the hotel gets extremely hot in the summer since there’s no AC—just a fan that really doesn’t do much. Overall, great location, but be prepared for the heat in summer!

I booked a room six week ago and paying 620€ for 4 nights. Sadly the room was for one person, so contact the hotel for change in a double room. When I reserved the first time the price was around 700/800€ for the double. After my mistake I have no chance to refund by the hotel and they ask me 800€ extra saying there was the last one room.|When I have made the check-in there was a lot of room available and their cost around 1000€.|I have paid more than 1400€ for 4 nights. I’m feeling scammed, infact the price of 355€ a day is exaggerated considering normally you ask 200€.