Pestana Caracas

I stayed here 5 days. Perfect location. Staff are amazing and super friendly. Great location also. Rooms are perfect, only down fall is it would be nice if they had fridges in the room. |Power shower which was nice. The bed was super comfortable. The gym needs a little more touch to it but I guess it’s not too bad. The terrace is amazing the pool is great temperature and it’s over looking some amazing views of the city.

I stayed there in june 2022. |The hotel is modern, in a pleasant area of Caracas. |Great central location in los Palos Grandes, near a huge supermarket. |The roof terrace with pool is beautiful and has views of the city. |There is also a nice bar in the lobby area.

Pros: Beautifull hotel, good amenities, great location and an spectacular view from the top of the building. The pool is a little bit small but very pretty. Amazing lobby and very kind staff. ||Cons: there's no hot water (at least on my room). The food was a little expensive.|

I stayed at the Pestana Hotel for two nights in March 2016. I was in Room 1401, which was a corner room, with a nice 180 degree view, including buildings and the nearby hills covered with very photographic fog.|| ||The room had a queen bed, armchair, desk and TV, as well as useful items such as luggage rack, coffee maker, minibar, fridge, safe, iron and ironing board. The bathroom had a bath, shower, hairdryer, and makeup mirror. The shower had a strong water flow. The power sockets in the room take US plugs and three-point plugs.||||There was a power cut when I was there, with no electricity from the grid from 9am-6pm, but one elevator was working powered by a generator, I could still open the room door, and the toilet still flushed. ||||The main reason I chose this hotel was because of the view from the rooftop bar. I was not disappointed. As I didn’t want to go out in Caracas in the evenings, I stayed at the hotel and watched night fall from the rooftop bar. There is also a restaurant downstairs, which I will review separately. ||||The hotel is not particularly close to tourist sights, but this didn’t matter, because I went room by car instead of walking, because of the security situation.||||Caracas is a city that is suffering; that is obvious. Yet the Pestana Hotel feels like a normal hotel, and the staff do their best to compensate for things beyond their control, such as the power cuts. I’m glad I chose it and recommend it to anyone looking for a nice midrange hotel in Caracas.

Beyond disappointed with this place, it was a total SCAM. Visiting from the US, personnel wasn’t knowledgeable or friendly. Was told there was a special promo but then got kicked after one day thinking I had paid for two nights. Terrible food, so so breakfast. Felt discriminated against. It leaves a really bad impression. Joel guy manager was really rude and dismissive. Do not stay in this place EVER.

There is no attention from the fromdeskt during the night, in the room they only leave you two small bottles of water, I recommend you buy water or food at the pharmacy that is nearby since there is no service after 10 pm until 7 am.

Hotel Pestana's staff were so nice wih us. Having a great customer service skill is very important, and they were exceptional !!!. Additionally the view from the top floor is mind-blowing. A whole landscape of the Avila Mountain and the city of Caracas. ||||100% recommended

This hotel is very well located near the new city center of the commercial areas in Caracas. |Breakfast is fantastic. |Business centers are very well equipped. |The rooftop bar is fascinating. |Very well maintained and service oriented staff.