Pestana Porto - A Brasileira

I rarely write reviews, but the service I received from Eduardo at Café A Brasileira truly deserves recognition. From the moment I arrived, he welcomed me with genuine warmth and attention. He was patient, kind, and incredibly professional, anticipating everything I needed before I even had to ask. Eduardo made the whole experience feel special — the kind of service that turns a simple coffee break into a memorable moment. His friendliness and care added so much charm to the iconic atmosphere of the café. You can feel he genuinely loves what he does, and it shows in every interaction. If you are visiting Porto, I highly recommend stopping by Café A Brasileira and asking for Eduardo. Exceptional service like his is rare, and it made my visit unforgettable.

Fantastic four day break made even more enjoyable by friendly and helpful staff. Nothing was too much trouble, excellent high standard of customer service at all times. What stood out for us was staff willingness to engage with hotel residents to make their stay more enjoyable. ||We asked Felipe for recommenders of where to visit in Porto, his recommended were outstanding. Pedro & Luis, thank you, you all made our stay so much more enjoyable. Nothing was ever too much trouble. ||I also need to thank the staff in the hotel restaurant and breakfast area. Again, nothing was ever too much trouble. One morning there were numerous power cuts. Never fazed by the lack of power,|Just a polite explanation,|things might be a little slower…… You were back providing drinks and excellent customer care within minutes. Your team works was exemplary.||Thank you for an excellent stay.

A really excellent hotel. Location ideal in the Historic centre. Rooms just lovely - the best pillow selection I've ever seen! Breakfast was A1 - beautiful foods, opulent surroundings and lovely staff. Attached cafe bar very mice for a civilized evening - special mention to Paulo and Gustavo, who gave time for a Port lesson. All round, a really enjoyable stay - no hesitation in recommending.

We had a lovely time at the Pestana Brassiliera. We were surprised at the level of comfort and luxury for a very reasonable price. Breakfasts are astonishing - everything any human being could want to eat and drink! Our room was large and cozy, the bathroom (opening from one part of the "L-shape" and leaving the room clear of bathroom views, which is good) big and spotless. Staff here are highly professional and friendly. We had an excellent dinner on our first night - delicious roast octopus rice, an excellent roast beetroot starter - upmarket food for (once again) a reasonable price. The chef sent slices of free chestnut cake to the rooms on St Martin's day (apparently chestnuts are traditional on November 11th). |The design vibe of the hotel is quirky but elegant.|All in all, a very fine stay. Highly recommended.

Fantastic Hotel! From the moment we walked in and were welcomed by Rita T. until the time we checked out, the entire staff was friendly. Stayed here in January but since the experience was so great, I felt compelled to ensure I wrote a review. Location is convenient and quiet. Rooms and bathrooms very clean. Breakfast is delicious. Absolutely fantastic experience! When we come back to Porto, this is where we'll stay! Thank you Rita T. for the amazing hospitality!

Our stay at the Pestana in Porto was truly wonderful thanks to Rita, our Guest Assistant. She was extremely kind, professional, and attentive to every detail, especially to the needs of our 20-month-old son, Alberto. Her availability and care made us feel welcomed and at ease throughout our stay. Thank you sincerely, Rita, for your attention and dedication — impeccable service that made our experience even more enjoyable. Highly recommended! Thank you to all the staff

I had a wonderful stay at the hotel.The room was comfortable, the atmosphere was relaxing, and everything was kept clean and well-maintained throughout my visit, and the location was a cherry on top! I really want to thank the staff, especially the front desk member (Pedro),He was very professional, attentive, and always ready to help with anything I needed. His professionalism and friendly attitude stood out. Thank you pedro and the entire team for a memorable stay—I will definitely be returning!

I had a wonderful experience at the hotel restaurant thanks to Eduardo's service. From the very beginning, he was very friendly, attentive, and professional. He made sure everything was perfect during the meal, recommended delicious options, and always had a smile on his face. His service made the experience much more special. Thank you, Eduardo, for your excellent service! I would definitely return for the treatment and quality of service.

Service was very sllllllowwww, but the mini coffee snack I had was excellent. The place was pretty and lucky to escape the torrential rain. Lovely environment and everyone seemed so kind.

Stayed at this hotel for 3 nights in December in a Deluxe Double room and it was wonderful! My family and I booked 3 separate Deluxe Double rooms. Hubby and I arrived first because we took an earlier train from Lisbon. Initially, the other two rooms were on the same floor and ours was on a separate floor so I asked if it was possible for us to at all be together on the same floor, if not all of the rooms could be next to each other. They ended up upgrading us to a really nice suite! It had a little terrace you could open up and a separate sitting area. Lucky for us! Not so lucky for the other two rooms. Though their rooms were nice too, just not as spacious. Here are some of the pros/cons of our stay: Pros: -Spacious and clean rooms -Nice public sitting area outside of the suite rooms, where we could meet up before heading out -Mini fridge with bottled water and Coca Cola -Each floor has a different theme, which I thought was really cool. You'll see a different scent-themed decor (and smell) for each. For example, one floor was coffee, another was chili, and another was star anise -Very reasonably prices. We booked through Hotels.com and paid maybe about ​​€110 per night, including taxes -Great location! It's right in the center of Porto and most of the tourist attractions and good restaurants are 5-10 minute walk away -Huge bathroom with his and hers sinks and plenty of space underneath for your toiletries -Comfortable beds/pillows. Although it wasn't a true King size, more like two twins pushed together but I think that's just a European thing -Bath robes -Free welcome drink at their hotel bar (which you don't have to use on the same night as you check in if you're too tired) -They let us check in early at around 12:30 even though check-in is not until 2 or 3 Cons: -There is construction going on outside so it's a little bit more difficult (though not impossible) to get an Uber outside. We took an Uber from the Santa Apolonia train station. He couldn't drop us off right in front but it was still just around the corner, so it wasn't terrible even with our huge luggages Honestly, I can't really think of any cons other than that. Highly recommend Pestana Porto. Might be one of the best hotels I've stayed at in Europe!

My view is of the restaurant only, didn't stay at the hotel. Very mediocre for the price yet I was getting too hungry. Had the shrimp salad with a glass of vinho verde. Waitstaff were rather slow yet cordial. Pass it by if you see it. Interior is lovely of an era from the past.

This hotel is 3.5 starts property. The quality of amenities, rooms and service are nowhere near 5 stars. The beds are hard, and two twins moved together so not make a king! Everything is just cheap and no attention to detail. Towels are scratchy, bathroom has no ventilation, water temp fluctuates on its own, materials used in bathroom feel more motel than hotel. No ability of initiative to solve issues. Bed is hard, shelf is broken and they just say oh housekeeping is gone for the night and so is maintenance, hmmm really? Well perhaps front desk guy can show more initiative. No coffee maker in the room either.

Great hotel, réception staff helped me with a difficult situation. Unbeknownst to me, I had scheduled my staff during one of the biggest festivals in Porto. Celebrating St João day. Streets are blocked surrounding the hotel. Luckily for me the reception worked with the police, so I could leave the hotel. The hotel has several restaurants ; one of which I tried. A Brasilera. Room was quiet, comfortable with a view of the street. One of the things that was so unique about the hotel was each floor had a scent. My floor was cinammon. Scent of cinammon wafted in the air, the picture in the room was of cinammon sticks. This hotel is centrally located. There are restaurants located within walking distance. I would recommend staying at this hotel.

This hotel exceeded our expectations and if we return to Porto we are staying here again. We reserved a Deluxe room (thinking we wanted to stay on a high floor to avoid street noise) and due to our anniversary we were upgraded to a Master Suite room Here are the benefits: - Super comfortable beds (I tend to like firmer beds and our bed hit the spot) - Great spacious showers with great water pressure - Amazing staff here are some examples: 1. No parking on site but, unsolicited the bellman offered and went with me (in my car) to ensure I parked in the proper garage (as I do not speak Portugese). Who does that?? 2. Susanna the manager was eager to help me get my bearings and made wonderful suggestions as well booked a tour to Duoro for us last minute. Never once making me feel like I was imposing on her time and always in a genuine friendly manner. 3. Pedro, another Bellman, went WAY WAY above and beyond to assist my wife and I with a car rental issue we experienced. Caring at every moment that we were OK and doing whatever he could (reaching and speaking Portugese with the rental company, etc.) This young man was very impressive and treated us like he would his own family (at least the ones he likes :) - Very clean hotel and an awesome warm modern design/vibe. - Can't beat the location in Porto for access to everything. - Their buffet breakfast was extremely well done. Try to get yours included, it cost 18Euro each (so a bit on the pricey side) but well worth it. This hotel has only been open for 4 months and they are doing things the right way. I highly recommend anyone visiting Porto for pleasure or business to give this place a try, you will not be disappointed. Thank you Susanna and Pedro to showing us what Porto is all about!!

Wonderful hotel in the heart of Porto. The staff is lovely& very helpful. Rooms are very clean& comfortable. Air conditioner is the BEST. Wonderful coffee in your room. Gym is nice& has everything you need. Complimentary water in your room& Port in the lobby. Love this hotel!

We had lunch a la carte. Vegetable soup, cauliflower salad and a chicken salad. We were alone in the restaurant and the service was great. So was the food. They offered us bread with olive oil and specialty, flavored butters which is extra but great with the soup. Only one question - why is the soup yellow when it's mostly potatoes? Maybe Portuguese potatoes are yellow because the wait staff said they don't use saffron. Cost was reasonable - more than the fixed price menu but still good value in a nice ambiance in an upscale neighborhood and beautiful ambiance.