Pestana Vintage Porto

From the first moment we arrived, the service and hospitality was impeccable. The staff was always available and knowledgeable in answering questions. The breakfast was incredible and had a huge variety of delicious food exquisitely presented. Hugo was our daily gracious, friendly, and attentive waiter. Mariana greeted us with warmth and a smile every morning making us feel very comfortable. I would highly recommend this hotel in Porto. Awesome location on the river as well. There is a lovely wine bar and beautiful niches for sitting throughout the hotel. 5 stars plus for Pestana Vintage Porto Hotel!!

The hotel location was perfectly located at the heart of Porto along the river. The areas is very safe to walk at all times of the day. We had the Riverside view room on the 4th floor and it was beautiful. The front desk staff were amazing. Check in and check out was very easy. The room was very clean and continued that way each day with the amazing housekeeping staff. The breakfast was great with lots of food options. Special shout out to Oliveira and Mariana. Very friendly and professional. The dinner was amazing. I recommend the Tomahawk steak! Paolo and Bruno were very professional and friendly. Lastly, Raquel was another friendly and knowledgeable person. Overall, I highly recommend this hotel. I have traveled all over the world, and the Pestana Porto was the best experience I have ever had. Thank you for making this a great stay for my family and I.

From the moment we walked in, the staff was above and beyond in accommodating us. We arrived mid morning, well before check-in time, but they allowed us to go to our room right away. We even got breakfast that morning. The breakfast was exquisite, every day there was a beautifully presented buffet with every type of food you could imagine, as well as the option to order off a menu. Hugo was our waiter each day, and he was friendly, gracious, and made us feel special. Mariana greeted us each morning with a kind and pleasant smile and made us feel very comfortable. The hotel was very conveniently located at a beautiful spot in the city on the Douro river. It is a gorgeous hotel with many different little niches for sitting, beautiful stone, and wood decor. I would absolutely 100 percent recommend this hotel for your stay in Porto.

This was a fantastic stay in a truly perfect location; close to Gaia, the funicular, very safe and easy access to everything nearby (as easy as it gets given the hills). We absolutely loved our stay, and what truly set it apart was the staff. Every interaction was thoughtful, attentive, and genuinely helpful. The level of service felt comparable to a five star luxury hotel. When a marathon prevented our taxi from reaching the door, the team personally carried our luggage up the hill without hesitation, which perfectly summed up their commitment to guest experience. I especially want to recognize Hugo P., who made this trip extraordinary. His service was exceptional. He was knowledgeable about the area, offered spot on recommendations, and was always proactive and welcoming. His presence felt like having a dedicated concierge throughout our stay. Hugo’s individual efforts genuinely elevated our experience and made our time here even more memorable. It goes without saying that we recommend this hotel, and are looking forward to a return visit!

Service exceptional. I would give 10 stars if I could. I "complained" about not having a bathtub and they immediately switched rooms for me. Alberto (not sure I got the name right, sorry) was outstanding with welcoming us and making sure our stay was perfect. The hotel in house port was my favorite port in Porto. They even gave us a small bottle to take home. The location is very walkable along the river. There is a hill to go up to the first main street if you want to catch an Uber. There is also a bus stop right up there as well that is very convenient. It's maybe a 3 minute walk. The two bartenders we interacted with (I think it was Hugo and Pedro, sorry again) were very helpful and friendly as well. Good cocktails. Would definitely recommend this hotel for a few days in Porto.

Amazing experience! Perfect location, nice room, very good breakfast. But the most important part of all is hotel staff! So professional, kind, helpful and nice! Specifically I want to say thanks for Marianne Mikaela Olivera Diana Marta and Andre ! Definitely we will come back!

Stayed here two nights before an AMA cruise. Great location, right on the Douro river. Room was very spacious and clean, we booked a Superior Room. We were located in the back building, (two elevators to get to room, but not a problem). Breakfast buffet was more than we had expected. Front desk was very accommodating our group of ten. Would highly recommend a stay here.

One of the best hotels I've ever been. From the moment you set foot you're welcomed with a glass of Porto's wine. The room, amazing. Ample, with a great view of the river and the bridge. Breakfast, awesome. With great variety of food and items to order. If going to Porto you can't go wrong with this hotel.

When we arrived via bullet train and took a taxi to the hotel I had zero expectations. We usually stay at Marriott properties as I'm a platinum elite for life. But my wife; the curator of magical experiences knew we wanted to be right in the center of the action. Many narrow dark alleys and steep cobbled roads later the taxi stopped about 20 paces from the end of the road where the Doro River flows. I'm looking around.. a student band cloaked in traditional student robes are happily playing instruments singing. There ares white umbrellas like soldiers lined up with tables and chairs nestled underneath. As I gaze left, a very unremarkable looking building appears and a smiling bespectacled gentleman opens my door... "Welcome, Bem Vindo. I am Alex and I'm honored to assist you please". We walk in not all that impressed. Another lady presents us two glasses of port. And we start the check in process. That's when it hits me as I walk out to soak in the view. Holly Francesinha Batman! A million dollar view! But it gets better, the receptionist checking us in mentioned happy anniversary we have upgraded you as you are Pestana club members and it is your anniversary... parabéns! Oh that wife of mine... very sneaky! We go to top floor and have an Amazing view of the plaza, square, street, river promenade...and the bridge! Oh the bridge! Our luggage arrives via Alex who is ukrainian we talk about a bit. He winds up recommending a great dinner spot and many other items during our stay here like where to get Cuban cigars. The complementary breakfast buffet is very solid. The room as the building is old and made of stone is quite drafty. We cranked up the heat to full blast and it wasn't enough. But there are ample blankets down comforters etc. The bed/s however is Ozzie and Harriet style aka separate single beds made individually and are pushed together. Making Whoopi becomes interesting... The room itself, It's a bit small but charming nonetheless and Holly Molly that sunset, or moonlite as well as the sun rise view of the Luís I bridge is spectacular! And in 24 hours we had it all. Most of the staff is friendly, the bar tender, of course Alex is amazing, but the vibe from lady staffers wasn't as warm. Mostly indifferent efficiency. I have have no idea what the other rooms look like but if you can get this one it's worth every €uro

Outstanding Hotel in every aspect. The service from the time you arrive until you leave is impeccable & non stop w/every member of the staff ready willing & able to assist you. This hotel is located right alongside the Douro River next door the the plaza in the heart of all the activity. Facing the hotel we had a room on the upper right side of the fifth floor. From this vista we had an awesome view of the Douro River, the walk along the river & the magnificent river walk. For the short time we were there you couldn't have found a more perfect location. We were there for 2 nights. The location was awesome. The breakfast buffet was spectacular. I loved this hotel

Tired hotel, now we did not get a very expensive room and they may have been better but our room was very tired, the carpet was not only stretched out causing lumps it was very stained. Just did not feel clean. Same with the carpet on floor 3, stains everywhere! Such a beautiful area just too bad it's kindof run-down.

We stayed for 5 nights in December 2024. Nice but old building in a great location with the reception desk set back from the entrance. While in the hotel at the wine bar, my wife's sling bag was stolen off her chair. There was NO SECURITY in the hotel with anyone off the street freely walking in and out of the hotel. The manager said he was going to file an insurance claim but probably never did. The hotel made no attempt to take responsibility or rectify the situation which was the result of the total lack of security. We loved Porto but there is no security for the guests of this hotel on a very busy square. I would never stay here again and you should not either.

What a fantastic hotel; we're right by the water. Porto is gorgeously breathtaking, so when you open your window and breathe in the sea air, nothing else is like it. From the front desk to the bartender was terrific. I will also come back to this hotel; mark my words.

A perfect location for exploring city of Porto and the port wine drinking experience. Well trained, professional staff both extremely friendly and helpful. The rooms are well appointed and the beds extremely comfortable. Well worth a visit.

Gorgeous facilities, wonderful staff, excellent breakfast each morning. Great location and easy to walk to restaurants and shopping. Our upper floor room had a wall of windows and a beautiful view of the port houses across the Duoro. We enjoyed falling asleep each night with the drapes open and the winery lights twinkling in the distance. One of the most romantic rooms I've ever stayed in! Would love to stay there again

This hotel lists itself as 5 stars, it is not. It is worn looking and disappointing. We booked our room directly with the hotel. The room we were given looked nothing like the one in the pictures. There is a "pink" carpet in the rooms. The lighting is poor. The bed is not 5 star either! The bathroom is updated but the doors and trim though out show wear. It is clean and the staff members are courteous.

This is a great hotel with gorgeous views and at a superb location. Right in the heart of where most tourists congregate for outdoor eating, drinking, entertainment, and people-watching, Pestana Vintage Porto is the place to be. We took the train from Lisboa to Campanha station, and then another short train ride to Sao Bento station, then walked down to the hotel. The staff is friendly and very accommodating. We arrived a bit early, so our room wasn't ready yet, but they stored our luggage in a safe room, and gave each of us a complimentary glass of wine while we sat outside and enjoyed the ambiance of Porto. Our room was on the smaller side, but the fantastic view of the Rio Douro right outside our balcony window more than made up for it. The hotel is a nice juxtaposition of old and new, with WiFi and modern room decor right next to stone walls and masonry that have stood for centuries. The breakfast is really good, with a nice selection of different foods, including fresh fruit, local bread and cakes, and your typical breakfast fare. We even received a small piece of chocolate each day, which was a nice, unexpected treat. We were able to leave our luggage in the safe room near the front desk once again after we checked out, but had to wait a few hours for our train ride back to Lisboa. The concierge made the great suggestion of taking a taxi directly to Campanha train station, which was a relief since we didn't have to lug our heavy ass bags back up the hill to Sao Bento station. Overall, an excellent hotel with wonderful staff. Definitely try to get a room with that awesome view of the river.

What an awesome location and fabulous hotel! It is right on the water, and on Ribeira Plaza. We decided to upgrade for a room with a view, which we are glad we did. Such a lovely view looking at the bridges and water. All the rooms here are unique, as they are dozens of interconnected buildings. The staff all speaks perfect English and are very helpful and accommodating. The room was clean, the bed was comfortable, and they had some extras we didn't use, like some kind of radio that looked like maybe it connected up with an iPhone. I do wish they had a mirror in the bedroom between the closets--that way I could have put on my makeup while hubby was in the shower, but nope, just a big empty space. Love the fun decor--our wallpaper was like a bunch of postcards all layered on top of each other. The common spaces are fun and quirky. Loved the little bar area at the entrance, as well as the tables outside the front door, set up to people watch the people in the plaza. Driving up to it was an adventure, but luckily parking was only a block and a half away, under the market. We would love to find a reason to get here again. This also had our favorite breakfast buffet of our entire vacation. Tons of breads, cheeses, meats, juices, fruits, pastel de nata, and even an organic honeycomb station, where they cut it right off (I'm allergic, so can't have it, but hubby did, and darn it, forgot to snap a pic of that). Lots of Americans here and a few other cultures represented.

Charming hotel. Excellent location by the main pedestrian square filled with outdoor cafes and music as well as being along side the water. Helpful and knowledgeable staff. Tasty bar drinks and delicious breakfast with lots of variety to choose. Loved opening the big windows in my room and bathroom and seeing the Porto surround me. Taxis easily accessible

My friends and I were scheduled to stay at the above mentioned hotel. Neither the website for the hotel nor the hotel staff explained the difficulty in accessing the hotel. Parking is public and 2 blocks from the hotel. The guests are responsible for carrying their luggage to the hotel traveling over cobblestone streets. There was no valet or bellhop service. This was particularly difficult for our group as we were three elderly ladies. After being told (by traffic control officials)that we were not allowed to drive to the hotel entrance we attempted to call the hotel and no one answered the phone. After calling the Pestana main number it still took an hour to get a response from the hotel. We had no choice but to find another hotel. So beware that the Pestana hotels are not accommodating and definitely not five star as advertised. We are very disappointed in the Pestana hotel group.

Nice location and setting, just ok rooms. Poor customer service: promised but failed to make 2 dinner reservations on day of checkin. Day later, they got around to making one rez, and other was fully booked, called too late. No apologies, just excuses: changing shifts, noone bothered to do it. 4 star prices, 2 star service. Book your own meal reservations, and anything else. Staff is pretty useless in this regard.

This hotel has truly exceptional customer service. Our dinner at Rib and beef restaurant for my group of 12 was absolutely divine. Patricia took excellent care of us and each item served was beautifully presented, extremely delicious, and we were deliriously Delighted with every aspect of our time there. Everyone was so pleased with our experience of being at Pistah on a vintage. I am very enthused to return to you again with another group. Your service has been so outstanding!

Great location, extremely friendly and helpful staff. In a country where AC is spotty at best, you can crank it down in the rooms and get them frigid. It was awesome. Very accommodating of preferences at the restaurant and even let us sit and watch the women's World Cup soccer game - even though they were closed. It is at the bottom next to the river, so most of the sights were uphill (and it's a HILLY city), but the good part of that is that it was all downhill at the end of the day when you're tired. You can't park close, and the garage is a little tricky to find, but call them and they'll talk you through it and meet you at the main road to help with luggage. Very pleasant stay in a really beautiful old city. Highly recommend

This is a lovely hotel, right on the water and across from the wineries. Or, as I say, the Port Authorities. It had recently been redone and the accommodations were very nice, as was everyone we came in contact with. Don't overlook the restaurant while you're here. I had one of the best steaks ever there, and being from Texas, eat my fair share of them. And, if you're lucky and he's still there, ask for Rui Pedro to be your server. He took great care of us and when we dined there the next evening, he made sure to come over, say hi, and ask how everything was.