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From the moment of inquiry through the moment wheels touched down at the airport, PetJets provided us with outstanding customer service. Both Honey and Megan were friendly, helpful, responsive and professional, making sure all of our needs and comforts were met. Anyone considering PetJets is safe in their hands and can expect VIP service for themselves and their pets.
Onboard, we had a fantastic crew - we had arguably the smoothest flight and landing we’ve ever experienced thanks to our pilots, Roger and Sam. Martika, our flight attendant, was delightful. The catering PetJets referred us tor us (Cloud 9) was delicious, and Martika presented it on pristine dinnerware.
The plane itself was beautiful - rich wood details, thoughtful amenities, and the acoustics were stunning; the moment the door closed to the cabin, we were greeted with sounds that were nothing more than a quiet hum and the nervous panting of our dog. Eventually that panting largely subsided, as even our furry nervous traveler could stretch out and get comfortable on this spacious plane.
We chose PetJets because we knew our dog couldn’t safely handle being in cargo for a five and a half hour flight, nor could he handle being in a commercial cabin - even if allowed, it would have been a nightmare for everyone on the plane. The peace of mind alone knowing your pets are safe on a long flight makes PetJets worth the cost; the icing on the cake is the absolute luxury you get to experience along the way.
Thank you to Honey and Megan from PetJets, and the flight crew, Martika, Roger, and Sam, for making this an unforgettable trip in the absolute best way possible!