Peter Millar

I purchased a shirt for my son around Christmas time , There was a Rip around the stitching up by the shoulder. I called the store and I sent an email,I told them my son loved the shirt and either myself or his mother-in-law would fix it. I got a phone call from the store. They offered to fix the shirt and send it directly to my son‘s house. That gesture in an of itself was worth every penny I paid for the shirt. customer service was outstanding thank you Peter Miller, and all your staff! I will definitely shop there again.

Bought 2 leather belts for $250 each. Literally fell apart in one month. Doesn’t even seem to be leather, the belt started to come apart..the buckle is really cheap, feels like tin.. should of cost $20 I would NEVER buy anything from tgis company again

Stopped by this store to buy a birthday gift for my dad. Had the best experience with Soliman! He took the time to really understand who my dad is and what he'd be excited about, and suggested pieces that really made me feel like he understand who I was shopping for. Definitely set the standard for what a shopping experience should be!

My advice is don't buy. I ordered a cashmere sweater & received polyester. They would not give a refund but wanted me to pay to return or allow only 15 or 35% back to me. They use false advertising.

My wife took me in to find myself a birthday present and it was a great experience. Very helpful staff that knew the product and was able to help me find the perfect item. Love Peter Millar!

I brought my boyfriend so he can pick out some things for an upcoming golf trip we have, and sal was amazing! Helped us pick out some great stuff, and we are hoping to come back soon

I had a wonderful experience at the Peter Millar at their flagstore store in Manhattan. Erika Denis was the perfect sales person, selecting the right size and style while understanding my needs. We literally had one hour before closing and were able to purchase shoes, pants, and shirts while being treated respectfully and graciously. Thank you! We will be back.

I received dress shirt for valentines day from my wife 200$ with defective sleeve, send pictures to customer service and all I got was If I don't have a receipt there is nothing they can do about it. Not something I would expect form any higher priced stores. BAD customer service Plenty other places to spend 200$ on a shirt

Came to Peter Millar for summer/business casual attire and it was amazing. The store is immaculate, the items are displayed with ample room to peruse through each section, and they carry items for both men and women. Immediately upon entering, I was greeted by Ian. He took his time showing me the styles and colors that I was looking for and even offered water and cocktails. I appreciated his professionalism and knowledge of their products. The quality of the Peter Millar line is unparalleled and I am very content with my purchases. I highly recommend everything they have to offer and I'm certain, that you'll be very satisfied.

I had never stepped in a Peter Millar store before but always had a high regard for the brand because it's so popular among the fellow hedge fund analysts and PMs I work with, and assumed it was expensive because it was on Madison Ave. I was pleasantly surprised when I finally decided to go inside this store and saw the very reasonable price points. However, customer service is mediocre. Despite the Madison Ave address and immaculate store, sales service is more akin to Macy's than anything else nearby. I've gone in twice. Once during lunch when only one other person was there, and once after work when it was a bit busier. No one greeted me either time. This was particularly awkward during my lunch time visit where it felt like the sales person was hiding in the back and more interested in a long extended chat with the wife of a customer who was trying on stuff in the fitting room, without bothering even to greet me ever during the 20 min visit. During my second visit there were other customers so I waited patiently until a sales person was free - they didn't greet me and just asked if I needed something - and rather than help me find items they'd point in general directions in the store (eg "it's on that wall"). This was particularly unhelpful as all the clothes look somewhat similar, leaving me to rummage around in whatever wall I was directed to. The salesperson generally seemed disinterested.

Love the brand, they are so busy , it's amazing. The staff is juggling a few people at the same time but it's worth the wait. It's my closet !

Product; good. Customer service or "concierge" is absolutely useless. You'd think if you're selling $100+ polos made for I'm sure pennies, you could at minimum manage your services better. Nope. Just another cheap company name backed by a computer automated customer service machine you can't reach. High end my ass.

Note: NEW LOCATION effective March 14, 2024 @ SE corner Madison Ave/E 60th St. Beautiful brand new space with the inventory you would expect.

Bought two pairs of pants from their website, specifically 30" length, but I get 32 instead. The label says 30", but it's 2 inches longer after I already washed it. It's not worth my time sending them back so I have to get them shortened at my local dry cleaner. For $160 pants you figure they would get the size right? No more Peter Miller, ever.

These slacks fit me better than any other brand I've ever tried. They cost a bit more, but then more than worth it. You know when you buy something you really like you wearing all the time. Other things just sit in your closet, forever, and ever complete waste of money, even if they were on sale.

I ordered a 1/4 zip pullover for my husband as a gift. The product looks great - but 10 days after placing the order there is no way to track the status. Customer service response is a robo response that leads you to a 'track order status' link that goes no where. The shirt itself gets 5 star reviews- but since there is no way I've found to provide a review I suspect the reviews are manufactured by Peter Millar.

Friendly, personalized service, even when it gets busy. Ian was there to size me up, let me know about ongoing deals, and even provide advice on how to shop online vs in store. I fitted and out in under 20 minutes! Can't wait to see what they have next season!

Have been there two times now on separate occasions and store employees and manager are all completely indifferent to and dismissive of my requests. Begrudging greetings. No sense of "how can I help you (spend $200 on an overpriced sweater)?" Like many Peter Millar customers, I'm an avid golfer and care about good gear. But for whatever reason they just don't have any sense of customer service in what is a presumably flag ship store for them. Another penalty: I'm on their mailing list and periodically get their super thick mailers (think Restoration Hardware size -- featuring their new clothing collections). Despite Asians constituting a healthy percentage of their clientele (as golfers), I've never once seen a single Asian face in any of their catalogs. Do yourself a favor and go to the Reiss store across the street on Madison for better service and better clothing.

Hey there, Peter Millar. My husband--a bank/tech executive who wears Peter Millar almost entirely--stopped by your store on October 8 ahead of his run in Central Park. No one waited on him or even greeted him. Others in the store were getting great service, but after waiting for 1/2 hour and looking at everything in the store, he left empty-handed. Pretty Woman has the best quote--"You work on commission right? Big mistake. BIG. HUGE." Luckily we found other place to take our money. But y'all were disappointing. Bummer.

Warm and cozy store. Friendly staff. Excellent selection. Clothing is luxurious at a reasonable price. Highly recommended!!

After receiving Pete Millar shirt for a gift. I was thrilled to see there new store on Madison ave. My first perchance 4 shirts. The experience was luke warm at best. Finally a sweet sales associate (Ashly) approached me and asked if she could help. I remember thinking... maybe it's because new shipment had been delivered. And boxes on the selling floor. I popped in today Saturday 17th 2015. To purchase 3 more shirts. I found the environment to be very cold. As if I shouldn't of been in their store. I referred two of my clients to this new location. I feel silly now. There was an African-American woman reading your textes. No associated asked me for my contact information for future sales. I too I am in the service Industry. I charge $200 men's Haircuts every 1/2 hour. My client base is on the Forbes list. Could not dream of treating my clients like what I experienced. Closing not matter what skin color you are. We all should be treated the same. But Are not unfortunately. I will shopping at Peter Millar in the future.

A while ago I purchased a Peter Millar's expensive (MSRP $245, style MS16EZ12) water resistant product (short sleeve shirt) for discounted price. After 6 or 7 times of normally using it on a business trip, I found a defect in the right packet of this rarely used Peter Millar shirt. The fabric holding the right packet content detached from the base. Since I wasn't expecting such shor life from the expensive product, I called the customer service for assitance. But effectively, there was NONE. I was asked to write an email and provide pictures. OK, fine. I wrote an email with explanations and attached a few pictures of the shirt, including the defective packet attached to this email. I was really hoping that Peter Millar company could assist in this rather minor for them (this is what I thought initially) issue. There was no reply to my email for two (2) weeks, so I called the customer service once again. Then the customer service rep went back and checked the email that I sent and advised that I should repair it on my own. Well, I thought, they may not have the facilities to fix such defects . When I asked: If I go to a 3rd party to fix it, who would cover the cost? the customer service rep advised that they can give my a $20 credit towards the next purchase. I asked to the manager to see how this could be resolved, at least to have the repair money reimbursed after all. I did not ask for the time compensation involved in trying to resolve it. The Peter Millar's customer service manager response was the same they can give my a $20 credit towards the next purchase, So I asked what if I will not buy from Peter Millar again, and the response was: "well,you'll have that credit".. In this case there will be no another order or purchase of the Peter Millar product!!! HIGHLY DISSAPOINTING. ======================== The expensive prducts (that's ok, the customer has the right to choose) but treated really cheap by customer service. Overall not impressinve with the quality. For that experience and the business attitued 0 stars. Had to select 1 star - only to be able to share the experience.. Will never buy the Peter Millar product again. ============================================ The most disturbing fact in that case was the customer service's "leave me alone" attitude. They were not only behind the quality of their expensive product (well - ok once again - things happen) but also the company was not interested in taking care of the small, compare to the product price, issue.

Do not order from the Peter Millar website. The customer service is beyond horrible...COVID right. I was on hold for several minutes only to have the their "customer support" person hang-up as soon as my call was answered. I called back and requested a return call instead of waiting and you guessed it, when they finally called back, the person promptly hung-up when I answered.

Just a suggestion for the staff, quickly ask a customer if they need any help and if they don't need help just go about your job. It was incredibly uncomfortable having 3-4 associates staring at me in silence as I walked around the store. Had to leave.

Peter Millar is a must visit for any men who value quality luxury suiting and outerwear. I am a Peter Millar fan from their golf wear and recently stopped by the newly opened store on Madison and 55th Street. I was blown away by the friendly and knowledgeable staff. Then I saw the product and was very excited that this store had landed in NYC. Great outerwear, amazing quality every day clothing and made to measure suiting that is priced so everyone can afford luxury like this!...Go and enjoy.....I was helped by Philip and Dave...ask for them!!