Jules V.
Yelp
I'm conflicted. I have been eyeing this gem for some time now, but never got lucky enough to get the dates I need them for. Voila! 3 years later on a whim I decided to stay a night in Napa after a day of tasting with friends. I called 1 day prior to my arrival, which was a Friday. Kerrie was easy and I was able to book a room with no questions asked. A very laid back and no frill experience over the phone. After hanging up I wanted to make sure of certain things such as (how late can I check in, and will anyone be there and how do I get in). I am aware it's only a 5 room inn, so I wanted to double check. I was told that the room would be unlocked and the key (not a key card) would just be on the desk.
I arrived at the peak of the bustle at 7:30/8:00pm on a Saturday night. My GPS tells me I have arrived at my destination and I was shocked to see that there is no designated parking for the place. I pulled in next door at Hurley's restaurant parking lot, but it was full (very little parking lot). I hazard so I could place a call hoping I'd be directed to a parking lot...a man answers, named Jay? I believe... if he is the owner who represents this place on his website, he did not made me feel welcome. Instead he made me feel frazzled and stressed.
I was a bit frustrated since I was not able to find parking and my GPS tells me I arrived. I see the place and I see a mini gate but there is just no way to double park and unload and leave your car there, it was very busy surprisingly. Jay answered but he was impatient with me and was combative and as I tried to explain to him where I was, (look bud, I'm not from here and if my GPS says I'm here and I see your place in front of me, I am here). Instead he kept asking me what street am I on and I kept telling him, "I am next to your place at Hurley's restaurant parking lot, is there a designated parking lot for your guests?"
Instead, here's what he said, "I don't know how else I can make it easy for you, I don't know what you are talking about, I have 7 spaces available here". As the owner slash builder of the place and someone who is familiar with the area, he should have known that I was on the opposite side of their front entrance, it was confusing since the back area has a gate and it says "Petit Logis", so I am here! I even said there's a gate and he said, "I do not know what you are talking about". Which made my head spin cause he did not help find solution, instead kept on questioning me and making me feel like I am in the wrong place. Instead he just combatively continued to sound annoyed with me and then tells me, "okay if you found parking there just walk in". I was tired and over it, I just wanted to get in and relax.
Really? We found parking at Hurley's Restaurant since someone left, we walk in from the "back" and to our room and saw that there is a mini parking lot on the opposite side. Go figure, thanks Jay... you could have made this call go smoothly by saying, "you might be at the opposite side, we have a designated lot on such and such street".
We moved our car, the door was unlocked and the key was on the desk. Cute little place, the bathroom is half the size of the room, clean, but since the walls were somewhat a "themed" hacienda type, you can't tell if they are stains from people or just purposely done. Not my style since you can't really clean those types of walls.
I appreciated the nice bathroom, big jacuzzi tub.
1) Sheets were rough
2) Jets did not work
3) Loved the Keurig coffee and natural tea and (half & half, sugar and more to chose from)
4) I was concerned that they just leave the rooms unlocked, can't trust anyone these days, someone could be waiting inside for you, or other guest could copy the room key and just rob you while you are gone
5) Lacking Host personality, no receipt via email, no receipt upon check out, no one was in the office to see face to face or check out
6) Very cozy and relaxing stay and nice patio to have your wine or tea and enjoy
7) Love the organic shampoo/conditioner/body wash. Smells good
Overall, if my encounter with Jay did not go the way it did, I would have given this place 4 stars. Being in Marketing, your presentation and helpfulness is HUGE - for your reputation, and I was turned off by my encounter and his abrasive manner.
Please update your yelp, it still says "bed & breakfast" and take care of your guests.
Thank you.