Petit Palace Posada del Peine

We had a very pleasant stay. At first, there was a small issue with the room, as we were given one with two single beds instead of a king-size bed. However, Marta handled the situation very professionally and moved us to a room with a king-size bed within minutes. Thank you, Marta — it really made a difference for us! The breakfast was fair, adding a few more options would make it even better. The staff were friendly, quick, and always willing to help. What really stood out was the surprise waiting for us for my wife’s birthday 🎂 — a candle and complimentary sweets. It was a very thoughtful gesture from the hotel that made us really happy and gave us a wonderful ending to an already joyful day. The location is excellent, very central and close to Plaza Mayor. Overall, I would recommend it to first-time visitors who want to explore Madrid while staying in a central location.

This is not only the oldest hotel in Spain, but also the nicest. What a wonderful place to stay! We had a very warm welcome and were checked in with exemplary professionalism and outstanding courtesy by James. He went the extra mile answering our question about a period feature by email. We loved our room (tiptop clean, tiptop bathroom), the lavish breakfast buffet (lots of tasty veggie options), the convenience of the location and the friendliness of all the staff. Will definitely return for another stay. It is a gem of a hotel!

Wonderful hotel. Friendly staff, amazing location, cute & clean room, delicious daily breakfast. We were in a Superior room on the 4th floor, with balcony overlooking the plaza outside. Great room, with a little noise from the street. We knew it would be like that, and were ok with the trade off for the location. The walls and doors are a little thin - it’s ver easy to hear people in the hall, and I could hear the neighbor’s mobile phone ringing. A room by the elevator would be tough. Also, I still don’t understand why anyone build showers that are only partially enclosed and are obviously going to get water all over the floor. That’s a design choice I have encountered across Europe that still baffles me.

This hotel is ideally located steps away from the Plaza Major and within walking distance of most of the locations that we wanted to see. The hotel is nice and has the ambiance of an old hotel with the amenities of an updated one. The breakfast area is clean and well-stocked. We enjoyed our daily start there. The room itself was nice and the shower was incredible.

This historic hotel is full of character and ideally situated for anyone wanting to visit the centre of Madrid.|We stayed for three nights and had a room with a view over the street. The room was very comfortable and, despite the proximity of neighbouring buildings, we had no issues with noise.|All of the staff were very helpful, providing useful information about the best places to visit. When we advised the reception about a minor issue with the room (i.e. we didn't complain) the staff went over and above in responding to, and resolving the issue.|The breakfast buffet is also very good.

Thoroughly enjoyed our stay at Petit Palace Posada del Peine. The location is top notch, with proximity to Plaza Mayor and many coffee shops, restaurants, and shopping. The room, although small (to American standards), was so comfortable. It was also surprisingly quiet considering the location. They offered several amenities, including breakfast, laundry, and toiletries you may have forgotten (toothbrush, shaving kit, etc). Special thanks to Oksana at the front desk who helped me replace my room key a few times after it de-magnetized! Also, thank you for printing some travel docs we needed for our next journey.

A gem of a hotel right in the city centre. Our room, a corner room, was a good size, clean and comfortable. The reception staff were very polite and helpful and the breakfast was very good. The hotel is in a perfect location for exploring the city on foot, just a few seconds walk from the Plaza Mayor with bars and shops on the doorstep, we would definitely stay there again.

Whilst the reason for visiting Madrid was more than staying in a hotel, this hotel was perfect in every way, helping us to have an exceptional stay. It was friendly, helpful, very clean and reasonably priced. The breakfast was good too.

Great location and excellent staff who want to make your stay great! The location is excellent. Close to everything and right in the center of Madrid. The room was gorgeous! We had terraces overlooking the cute street below. Loved the oversized walk in shower. But the best part was the helpful staff at the front desk. She gave us excellent recommendations for dinner and entertainment in the area and not just for places that she was booking for us. Genuinely helpful, knowledgable and very pleasant. We had a wonderful, romantic stay at this top notch place. Enjoy!

We looked at reviews on Booking.com and chose to stay here for a few nights at the end of our trip based on these reviews. Our room was on the second floor but felt like the basement. It was dark, musty smelling, had torn wallpaper everywhere, mold in the bathroom and was not worth the cost we paid (over $200.00 per night for a standard room). The breakfast that people raved about in the reviews consisted of watery eggs, fatty ham, fried rice from the freezer and hard pastries. The coffee was from a machine that you had to stand in line to make yourself and with a room full of guests it was difficult to keep running smoothly. The staff was nice enough but when asked to move to another room we were told they were booked up and didn't see a room opening up any of the 4 days we stayed there. The location was good, although noisy but that's to be expected in the center of it all. We cannot recommend staying here until they renovate and make it worth the cost.

I give 5 stars to the staff specially Lara and Joanna, this 2 girls go above and beyond of professionalism! Cleanliness excellent, location incredible everything incredible, pet friendly the only bad thing is the breakfast and the service there, I came with my dogs and asked in a really bad manner to leave my dogs in the room, is incredible being a pet friendly that they asked me that!!! I found near the hotel a told of places where they let you take breakfast or dinner inside with your dogs, please go to the crepes in the back of the hotel or Rollo Ocho to dinner there, just delicious this two places and accept dogs inside!

A little Gem right in the center of town, Plaza Mayor and Puerta del Sol. Sandra at the reception was wonderful , very helpful and pleasant. The other two gentleman at the reception were very helpful too. Our room was ready upon arrival at 11.30 am, that was indeed a nice surprise. The room was a bit small, even though we were on the first floor, we did not hear any street noise! They offer free bikes, a nice gesture! The most wonderful shower to be had.

Not worth the money. Great location but hotel staff and room maintenance show no pride in their trade. Lights were burnt out, air condition was broken. Free coffee service in the lobby was was out of order for 3 days without and alternative offered. Rooms are not made up after 3.30 because they don't have staff? The decor reflects nothing out of it's history not does it match the location. Too sad.

Very Inflexible I have been planning a Spain trip and accidentally booked two rooms for the same night. My husband noticed when I showed him the plans that the 2 hotels have similar names. (I wish I could say I never make mistakes in the online booking process but that isn't true.) I reached out to the hotel in April to request a cancellation and an exception to their policy for a room booked for June. I was hoping that they would understand that we all make mistakes and knowing that there is plenty of time during the high season. But they have been 100% inflexible. I am paying $138 for a hotel room that I can't use and has now totally soured me on this hotel. Perhaps there is a homeless group that could use the room for the night?

Reasonably priced hotel in an excellent location in relation to all attractions and transport infrastructure. Modern rooms with internet access in all which is free. I did not eat here. Found the staff very friendly and helpful. Would definitely stay again. Recommended for couples

This hotel was excellent. Do a great typical spanish Breakfast, and have a coffee machine which makes the best lattes ever! the room was gorgeous, and the shower IS AMAZING! really fab showers, probably the best shower in the world. You had a laptop in the room, with net and a large TV with all the spanish channels. Beautiful place to stay, with a very comfy bed! :)