Maximilian Schmich
Google
The hotel is beautifully located in the hills of Sardinia and offers stunning views of the landscape and sea. However, the road leading to the resort is very narrow, unpaved in parts, and full of small stones, making it difficult to drive—especially if there’s oncoming traffic.
Upon arrival, we were greeted by the hotel manager, who mistakenly welcomed us to “Hotel Capo d’Orso.” Likely a new staff member from that property, but still a slightly confusing start. That said, the check-in was otherwise friendly, and we were given a complimentary upgrade to a higher room category, which we appreciated.
Before settling in, I asked if it would be possible to view the hotel’s top room category. At first, I was told the hotel was fully booked but that the team would see what could be done. The manager later said he would be happy to show me the room after check-out on our departure day and that he would personally follow up. Unfortunately, this never happened. No one approached us, and the promise was not kept. That was quite disappointing, especially since I was genuinely interested in seeing the room and might have considered booking it for a future stay. If a commitment is made, especially in a five-star setting, it should be followed through.
The room we stayed in was lovely and well-designed, and the pool area is charming, though rather small for a resort of this category.
During check-in, we were encouraged to use the spa and made a reservation right away. Unfortunately, when I arrived at the scheduled time, nothing had been prepared. The sauna—which I had looked forward to—was off and cold. Since the spa mainly consists of this sauna, it was a very disappointing experience. I reported the issue, but was only offered a rescheduled appointment the following day, without any compensation. At a Relais & Châteaux 5-star hotel, I would expect the spa to be properly prepared upon reservation. Mistakes can happen, but a small gesture—like a complimentary drink or amenity—would have been appropriate.
We had dinner at the Terrazza del Mirto restaurant. The food was good but extremely overpriced. For instance, a bottle of Sciala (my favorite Sardinian wine), which retails for around €20, was listed at €110. I understand markups in hotels and restaurants, but this pricing felt excessive. When I mentioned this to the manager during checkout, his response was simply that “other luxury hotels like Cala di Volpe are also expensive.” I found this disappointing—boutique hotels like this one shouldn’t try to copy large chain hotels but rather create their own authentic, guest-focused experience.
The meal cost nearly €200 per person for a four-course menu, without luxury ingredients like truffle or caviar. The music was a bit too loud, and the service team couldn’t always explain the components of each dish, which shouldn’t happen at this level.
Breakfast the next morning, however, was excellent—great selection, high-quality ingredients, and beautifully presented. That was honestly the best part of the stay.
Before breakfast, I wanted to use the treadmill for a quick run, but it wasn’t functioning. Again, for a 5-star resort, a working gym is an absolute basic.