Lily R.
Yelp
!! THIS REVIEW IS ABOUT THE CAFÉ ON THE GROUND FLOOR OF THE TOWER !!
Uhh, did not want to be making this review, as I don't want to even think about wasting my time typing out one, but I thought I should give you a warning on the service.
Food Quality ~
The dishes we had were 3 cakes and a cappuccino. The cappuccino came out super fast, and so did the cakes as they were refrigerated. The dishes were full of flavour and well-prepared.
Service ~
The service was horrendous. The staff were the total opposite of attentive, friendly and efficient. When we first entered the café, there was nobody behind the till. This is because the girl on shift was sitting with a coworker at a table meant of customers eating some of the food that was being sold and drinking a coffee. They were laughing and talking obnoxiously in Czech. While we were ordering, the server was hard to communicate with us due to her struggle with English fluency, which is not her fault but just a warning for my English readers. It was quite a shocking experience as the server was quite rude and snappy with her responses as we ordered, which just made us feel uncomfortable and on edge. After we ordered, the coworker that she was gossiping with went behind the counter and started laughing and talking obnoxiously. It was such a shame to experience this, due to the fact the other staff working on attending the tower were lovely! After we finished, the till worker was sitting there scrolling on her phone, listening to obnoxiously loud videos. Right after she turned off her phone. instead of coming over and taking the dirty plates, the worker and her coworker straight up left the complex, leaving the till unattended. As a waitress/café worker, this behaviour is unexplainably ridiculous.
Ambiance ~
It was a cold day, especially because the place is on top of a hill, and the heating inside the establishment was comfortable. The café had cute flower decorations, but other then that I'd describe it as just ordinary.
Cleanliness ~
During our meal, the worker poured out the tip-jar and spread the coins along the counter which they were laying out orders on. She then began counting the money, which frankly grossed me out because afterwards she didn't wash her hands or wipe down the counter. On top of that, the tables and chairs surrounding us were drenched in crumbs and throughout our dining, no one cleaned it up. It seems to be a common theme, as our plates were simply left on the tables even though we had clearly finished and the staff were in visibly obvious sight.
Value for Money ~
The prices are just meh. They're not too overpriced, not too cheap, just meh.
Overall Experience ~
The only memorable part about our dining experience was the horrendous service and delicious cakes. Will NOT be going here again. The server just had an unacceptable attitude and it disgusted me. Do NOT dine here if a short woman with dark eyes and black hair with straight bangs is working, this is a warning! The only reason I'm even giving this place any stars at all is because of the taste of the food, however wouldn't recommend. You can go to a cheaper place with much more comforting and welcoming staff.