JANAK C.
Google
Terrible stay – uncomfortable beds, poor service, and bad design, only breakfast saved the trip
Our stay at Pharos – Hvar Bayhill Hotel from October 10th to 12th, 2025, was a huge disappointment and completely ruined the excitement of our Hvar trip.
We booked a double bed room, but were given a twin bed instead. This meant me and my partner had to sleep separately, and even worse, the mattresses kept splitting apart in the middle. Two nights of uncomfortable sleep is not what anyone expects after booking a “double bed.” When we raised this issue, the receptionist just shrugged and said all double rooms were full — no concern, no solution. It was like they didn’t care at all about the guest’s comfort.
The bathroom design is another disaster. The door opens inwards, leaving barely any space for a person to get in and close it. Whoever designed it clearly never tried using it themselves. It’s not just inconvenient — it’s ridiculous.
To make matters worse, the amenities gave the impression that the hotel is just cutting costs to fill their pockets. They provide only tiny sachets of shampoo, and there’s hardly enough shower gel for even one proper bath. For the room rates they charge, this kind of stinginess is unacceptable.
The only saving grace of the entire stay was the breakfast service. The spread was quite good, with a variety of fresh and tasty options. The breakfast staff seemed more professional and attentive than the front desk.
Overall, I would never recommend this hotel to anyone expecting a comfortable and relaxing stay. The management clearly needs to rethink their attitude towards guest satisfaction.