Phi Phi Harbour View Hotel

Nice room and great pools. Unbeatable location. Beds were rock hard which wasn’t ideal. Limited vegan options at breakfast but the view and setting was excellent.

Originally scheduled for a three-night stay, we checked out after just one night due to a nightmare experience. Exhausted from our journey, we attempted to sleep at 10:30 PM, only to be kept awake by deafening music from two nearby venues. It felt like trying to sleep at a rave, with noise so intense that even noise-canceling headphones were ineffective. (Imagine a techno version of the theme tune to Madagascar on steroids blaring out on repeat for 5 hours.) We called reception and were told the music would end by midnight, but it carried on until 3:45 AM. With no sleep, I approached the manager at 7 AM. We couldn't change rooms, as the hotel was full, and I to be honest, it would not have helped anyhow as the music permeated every corner of the small establishment. When I requested a refund for the remaining nights, I was redirected to booking.com, only to be sent back to the hotel, where my complaint was dismissed outright, and no refund was offered. Unable to face two more sleepless nights, we fled on the next ferry, cutting our three day trip short to just an afternoon. Additionally, the hotel beds were rock hard as described by numerous other reviews. I was not worried about this initially as I have a hard mattress myself, but the hotel's are a whole new level, concrete is the only way to describe them. My back was in tatters for the rest of the day. To sum it up, if sleeping is on your agenda, steer clear of this hotel—unless you plan on staying inebriated throughout your visit.

BEWARE OF BED BUGS! I would give 0 stars if could. We booked 3 nights at $260 per night. The room was filthy—spiders, ants, and dirty sheets with bloodstains. When we asked for new sheets, they were stained too. Soon after, we found bed bugs. The staff denied it, claiming it was a different bug, and refused to refund us. After arguing, they found a new room. It was also dirty, with stained sheets, so we bought an expensive spray to protect ourselves from bed bugs. On the second night, we woke up with bites. The lobby staff denied responsibility and yelled at me, but eventually replaced the sheets after 10 minutes of searching. The bathroom had a sewage and mold smell, and the room was outdated with stained faucets. Overall, this place was worse than a $10 hostel. We're now boiling all our clothes to ensure we don’t bring any bugs home. The location is not really matter because the whole island is 15 minutes walk on foot so even that not worth extra star for that disgusting place.

Stayed 2 nights and for the price you pay, the infrastructure could have some improvements. There is some condensation in the rooms if you have the AC set too high, the water in the faucet and shower is salty due to the use of salt water, which could be out of their control due to the lack of water facilities on Phi Phi. However, the service was great, very kind and helpful staff, the complimentary breakfast was good, the location was perfect, away from the partying but still near all the food and facilities. The pool was lovely and not too busy.

Very upset by this hotel. Breakfast was not up to even a 2 star standard, I found a long hair in my French toast and some of the food looked like it was just reused from the previous morning or two. Thus for our other days we had to spend unnecessary money to buy breakfast elsewhere. The beds were so hard we had to spend money to get massages done to fix our backs and necks, there are too few pillows in the room, the floor is more comfortable than the bed. And there are no sheer curtains, so you have either a choice of every other person using the pool or living across from you seeing you at all times or living in a terribly poorly lit room in darkness. Also in hind sight the multiple small red dots on my wife's back might be bed bugs from that hotel. The water from the tap and shower smelled like hairdye bleach and eventually I could not handle it anymore and stopped showering and just swam in the pool until I felt clean. The horrible water also led us to spend even more money just to brush our teeth with bottled water On the point of the pool, I feel it is insulting to guests to close a hotel pool at 7pm in a country where life pretty much happens at night. So basically what they give you is access to a pool in which you can only swim during the times you are doing activities on the island or visiting other islands. Also the rooms had a severe condensation issue if you open a door slightly, say to the pool the entire room is wet in a matter of minutes

The pool was amazing. The rooms were old but clean, but they were really damp. Our clothes always felt damp and even the bed felt damp. A lot of mosquitos around the rooms too. Location was good but also backs onto loud bars or clubs so at night (mostly thurs / Friday for us) it was very loud.

We loved the location of this hotel: centrally located but away from the noise. Easy to reach, amazing swimming pool and stunning views over the beach and bay. It was a real treasure to wake up everyday and admire the views. Sunsets amazing, good AC, our room always smelled nicely, good shower, swimming pool towels included and bottles of water everyday. Breakfast decent, but it could improve a little bit: however, there is an egg station and we're able to accommodate gluten free requests. We heard some music from the beach clubs at night but not very loud. We would come back for sure.

Overall, the stay was fine, but the room was very humid. As soon as the air conditioner was turned off, the floor became soaking wet. It was almost like getting a taste of the Arctic in the middle of Thailand.. lol