Cian
Google
Our Go West tour was specifically for my wife and I to see the Penguins in their habitat and to watch the Parade. We were able take video and pictures along the boardwalk by the ocean. The boardwalk was safe for my wife to walk and we definitely enjoyed seeing the penguins; I mention this because it shows how important safety is to this organization for folks who come to visit especially if they are physically disabled or families with buggies. And seeing homes made for the little penguins and the well kept natural homes for them was amazing.
When it was time to go to the visitors center we enjoyed an early dinner. May I say that with the number of guests eating at the restaurant the quality and plating of each dish we ordered was delicious and well presented. I observed your restaurant manager, Heni, take the time to look for guests whose food had been made but not picked up because they were sitting where the buzzers didn’t reach them. In all my time I’ve never seen that level of customer service before.
We so enjoyed our overall experience of the penguin parade even with the rain and earlier then expected closure due to safety concerns with thunder and lightning.
In addition, I am writing to let you know what an amazing group of people you have working at the Phillip Island Nature Parks. Every person we came in contact with was kind, helpful, and wonderful. Stephanie and others assisted my wife who needed the buggy down to and from the viewing platform as walking is strenuous for her; your staff assisted and made sure she had a place to view the penguin's waddling to their homes. On my walk back to the visitor center as my wife was on the buggy one of your orange vested staff shared information about the bandicoots and the story of their reemergence on the island (I’m so sorry I didn’t get your name, you were knowledgeable and friendly). And Steven, thank you for taking the time to speak with me about some of what I wrote here.
Thank you all for your efforts and love for Phillip Island Nature Parks flora and fauna.