Philly Pretzel Factory

Why do they call the 3% surcharge an employee wage and benefit fee when it is not payable to employees? It's pure greed. They put up a sign with small prints so no one pay any attention. I know airport food is expensive, but they try to skim more with a bullshit fee, and every food place does this at the airport. It's legalized scam and should be banned. Better bring your own food from outside.

Cashier was not customer focused on being attentive to my mother and was making faces with the young girls in the back of us making fun of my mom. Not cool. Especially after a long day of traveling since 6am and it is 5:40 pm now and still have a long way to go.

It’s pretty hard to screw up a hot dog, but you guys managed to do so… the pretzel was hard and the hotdog was cold and tastes like it’s been sitting out since 6am

It's great to find out that the 20 pack you bought all the way down in terminal F only has 14 pretzels... I always grab a family 20 pack on arrival and at departure, and I travel to Philly frequently. l hope that the 6 pretzels you shorted me are worth losing a loyal customer because I am done with you. So glad I left a tip 🤬. Pissed enough that I'll be disputing the charge with Visa. #pretzelgate

Let's get real...airport pretzles I grabbed for a friend. I sat with a hot bag in my lap for hours on the flight home. It's probably good they ate them same day lest they go stale. The family pack of 13 in a brown paper bag feels so Philly. No box, no branding, just a bag and a bottle of mustard.

I definitely needed a small bite to eat between travel and Philly Pretzel Factory at terminal F was fulfilling indeed! Quick, kind customer service and fresh jumbo pretzels.

Combos only come with coffee. Asked if I could get a cup of water instead and was told no. Will not stop here ever again. Already paid for the combo....what's the deal for patrons that dont dink coffee? Horrible business model

Somehow better than the pretzels I make at home! These are authentic pretzels, not like the breadsticks you get at AA’s, so you get the real pretzel tang. Best eaten fresh as others note. Spectacular.