Joelle C.
Yelp
THIS IS NOT THE BEST PHO IN HOUSTON, it's the WORST PHO.
DO NOT GO TO THIS PLACE, as a person who supports small businesses. I am very disappointed and angry as I writing my first 1 star review ever while I want to give it negative stars. Sorry Yelp.
I am outraged at this place that has such great reviews to deliver me old food from the day prior. I get Sunday is slow but it doesn't mean your quality has to suck too.
My recent encounter with the large pho order has left me thoroughly disappointed, and I feel compelled to share the details of my culinary letdown. Firstly, the temperature of the pho was far from what one would expect from a hot, comforting bowl. Instead, it arrived inexplicably cold, robbing me of the anticipated warmth and satisfaction.
To make matters worse, the taste was a dead giveaway that something was awry in the kitchen. The flavors lacked the freshness and vibrancy that define a well-crafted bowl of pho. It felt as though the dish had been prepared the day before, losing its essence along the way and leaving me with a subpar dining experience. The noodles were old too, it was not cooked right before this order. JUST AWFUL. SPRING ROLLS ARE NOT FRESH. They were so hard as if they were in the fridge the night prior. SERIOUSLY, do not save costs by cutting corners like this. DO YOU WANT TO FEED YOUR LOVED ONES THIS?
I believe that customers, myself included, deserve better. A dish as cherished as pho should not be subjected to such lapses in quality. I implore the restaurant to take a serious look at their food preparation and delivery processes. Serving cold, day-old pho is a disservice to both the cuisine and the patrons who look forward to a satisfying meal. Let this be a reminder of the importance of upholding culinary standards and ensuring that every dish, especially one as revered as pho, is presented with the care and attention it deserves.
Do not blame the door dasher since I was tracking the order when she waited to pick it up and brought it to me 1052am in the heights on Sunday Morning. No traffic and it came on time.