Olive
Google
This was my first time dining at Pho Dai Loi after seeing a lot of hype on TikTok, and I was excited to give it a try. I appreciated being greeted promptly and seated right away, which gave a good first impression.
Unfortunately, the overall dining experience didn’t meet my expectations. The pork egg rolls were the highlight of the meal — they were crispy and flavorful. However, I ordered the beef pho, and I found it lacking in flavor. I ended up adding my own chili sauce, hoisin, and sriracha to bring it to life.
While I understand efficiency is important, I felt rushed to place my order almost immediately after sitting down. A more relaxed approach to customer service, especially for first-time guests unfamiliar with the menu, would be more welcoming.
As an African American customer, I believe cultural awareness and a bit of guidance or menu suggestions could have made the experience more inclusive and comfortable. It’s important for all guests to feel seen and supported, especially when trying something new.
I wish the team at Pho Dai Loi continued success, but based on my personal experience, it just wasn’t for me.