Pam V.
Yelp
I am incredibly disappointed in the Customer Service of Allegiant Airlines. My sister had traveled here to visit our brother who had recently suffered from a major stroke. Because of a final visit with him, before her return flight home, we misjudged the after-work traffic between the medical facility and the airport so we arrived one hour late. I am a frequent flyer (not with Allegiant) so I am acutely aware of the request to arrive at the airport 2 hours before a flight. I have often thought that was somewhat of an overkill, because this airport is small enough to easily check bags and get through the TSA check point, besides the fact that all gates are less than a 5 minute walk from TSA. She took her bags to the ticket counter exactly 63 minutes prior to departure, and was told she was too late. They refused to check her bags and told her because of her tardiness, she could not board this flight.
Because of her need to get home, I had to purchase a one-way ticket for two days later, costing $331.00. I tried many, many times to contact Customer Service to speak with someone, explaining that it was not only a family medical emergency but also unforeseen traffic delays. After several days, I contacted Allegiant by e-mail, and just today, 10 days later, they have informed me that I cannot get a credit voucher and all funds are forfeited due to a "missed" flight. I want everyone to know that this was NOT a missed flight. Yes, she arrived late to the airport, but there certainly should be some leniency to the customers who may have unexpected delay issues.
My family and I will never fly Allegiant Airlines again.
