Phong Nha Lake House Resort

We paid 3 million VND for one night, and after this experience, we wouldn’t come back again Before arriving, we already told your team that we were bringing four dogs and even shared their breeds, and since the resort is listed as “pet friendly,” we expected no issues. No one informed us about any pet fee during booking or at check-in, but three hours later we suddenly received a message saying there would be a 500,000 VND charge. This should have been communicated from the start. The attitude of the receptionist with glasses was very unfriendly and made us feel uncomfortable. During checkout, they checked the room in a way that felt like they was purposely trying to find faults. We even overheard her saying on the phone in Vietnamese 🤡: “Just charge them, people like that don’t care about 500,000 VND.” This was extremely disrespectful. Umm Hello ? I could understand you lady! On the positive side, the woman from Morocco in the morning was very friendly, and the kayak experience was peaceful. The place was beautiful. We could have had a nice stay, but this really affected us. We hope the resort can improve communication and staff attitude for future guests, especially those traveling with pets.

Honestly loved our stay at Phong Nha Lake House. Such a beautiful, chill spot right on the lake, super peaceful and the views are unreal. The rooms were clean, comfy and had everything we needed, nothing to fault. The staff were legends, really friendly and always happy to help out. Breakfast by the lake was a highlight and the food in general was spot on. The pool area was also great for relaxing after a big day This place felt like one of those hidden gems you’re stoked you found. If you’re coming to Phong Nha, I’d 100% recommend staying here. Would definitely come back. Cheers, Paul

There are many reasons for travelling and one of them is to meet the locals of a special place. This 3.5 star resort ticks all the boxes, a special place filled with the sweetest hospitality staff in Vietnam. Exceptional service, delicious food (ask for the Vietnamese Menu), kindest people! Our restaurant staff and our tour guide Sarah will hold a special place in our memories of Vietnam. We enjoyed a private day tour to the caves with Sarah and it was FANTASTIC! Well done team and thank you for being open in the low season. Our family had the best time with lots of laughs. We will return some day! Val, Cam & the boys.

We stayed for one night and visited both Dark Cave and Paradise Cave. What a wonderful experience! The complete stay and tour were beyond our expectations. The bungalow was quiet, romantic and right on the lake. Food was delicious (we had Vietnamese traditional foods) and hospitality was exceptional.||Many thanks to Sara Tran and Anh Son for going out of your way and introduce to us the unique experiences of your villages; Chao Ca Tram was so good and Cho Lang reminded us so much of our youth. We hope to have a chance to come back to Phong Nha in the future.

Nice estate and lake, but management of the hotel is overall amateur. The buildings and the decor are just about the only thing that is right with this resort. Bathrooms smell like sewer. Shower has enough hot water for a 10-min shower (enough for 1 person, second person to wait 1-hr for more hot water). Hair dryer is weak 1000w. Asking for a stronger one gets you a 1200w one. Christmas breakfast buffet was very scarce- no ham or cheese. Fake orange juice. I've had better banh mi in economy class airplane food. Motorcycle rental policy makes people feel cheap- very rigid and strict policy designed to nickle and dime. Very far from downtown, and their dinner prices rival the most expensive restaurants in Saigon. Overall the experience was very underwhelming, for a place that brands itself as a "resort." I would not stay here again if they paid me to do it. The establishment can improve with administering professional hospitality training to their hotel management. It felt like they wre not aware of the service provided at other hotels or acutal resorts.

Fancy-seeming hotel with nice staff, but as with many places in Vietnam, things look more luxurious than they actually are. PROS -large rooms with lake view -easy scooter rental, offered bike rentals too, although rental window ended around 1800 -two outdoor swimming pools, rarely saw anyone inside -free kayak use -staff were lovely CONS: -hard to get into town, so you're kind of stuck there for dinner, and I wasn't a fan of the restaurant. The menu is so huge, with both Western and Vietnamese food, and I had no idea how the food could be high quality with such a large array of options in a relatively remote place. We ate there one night, and it was subpar, while paying pretty high prices relative to most Vietnamese places. The reason you see many great reviews mentioning the restaurant is that there are QR codes on the tables that you can scan and leave a review for 50% off, so obviously people are going to sing its praises -outdoor bath looked so fancy, but couldn't actually be used because there were leaves and dirt inside -kayaking is not that nice because there are lots of construction sounds and the views are average

I live in the area so I'm writing this review as "a local." I just stayed here for the past three nights. I'm just sorry I waited this long to stay there. It's a gorgeous, expansive property situated on a lake off the highway about 15 minutes from the village of Phong Nha. There are a number of buildings on the property. I stayed in both the duplex villas and the individual villas. Both are situated next to the lake with either a balcony or a terrace. Great views no matter where you are. ||The rooms and bathrooms are large with additional chairs and tables. Both have a fridge but the larger individual villa also has a TV/cable. The beds are very comfortable. Everything feels new with no signs of wear/tear.||The pool is decent sized with lots of lounge chairs. On the lower level is a dock with kayaks free to take. I took one out to a floating platform with a hammock and also crossed the lake. The water is not very cold. ||I also took one of the bicycles on a couple of drives around the area. There are plenty of roads safe from traffic off the main road to explore. ||I ate at the resort restaurant all three nights even though I could have easily drove into the village of Phong Nha for dinner. But the food at the resort is as good as any in town (and there are some good local restaurants!). The menu is quite varied with plenty of western dishes (pasta/pizza/burgers) as well as Vietnamese classics. There is also a good selection of salads and vegetarian dishes. There is also a happy (2) hour(s).||The staff speaks English and is very friendly. The owner is a lovely lady who takes the time to ask everyone how they're enjoying their stay. ||It also helped that there was no rain at all during my stay. As I live about 1 KM away, I'm happy to discover a retreat that I can go to anytime. This is a fantastic getaway and I can't say enough good things about it! ||There are a few outstanding properties in the area and this is one of them!

The staff were so friendly and catered to our every need. Lovely interactions.|A beautiful setting which would have been nice to see in the peak season. |My only issue was how slippery the tiles were. I had a fall unfortunately. |Sarah took us on a half day tour which was fabulous of the Phong Nha Caves.|Take your insect repellent!