Krystal K.
Yelp
First time ordering pizza here. Was super excited to try these, as our favorite pizza shop shut down. I have a gluten and dairy allergy, so it's very difficult to find a pizza place that can accompany this and still make the pizza taste good.
We spent $94 on pizza, and when my husband came home, I saw that both my pizzas had cheese on them. I used the online TapThru app to order the pizzas, and they didn't have a selection button for "no dairy" so I put "no dairy or cheese" in the comments for both of my pizzas. We live 30 min away from the restaurant, so this would be an additional hour before I could eat.
When I called the restaurant to see if we could bring back the pizza, the woman who answered the phone was very kind and thought it would be fine to replace the order and she said that the comments for no dairy didn't come through. This was a relief until she asked her manager, who in the background, [I'm assuming she thought I couldn't hear her] asked if I used TapThru, the girl on the phone confirmed and the manager said "then it's her fault she put it in wrong, no we won't replace the order she'll have to reorder. ".
I was blown away by this treatment, I've never experienced such horrific customer service in the pizza industry!
I'm assuming, this was an error on the TapThru app, because I 100% added the comments on the comment section, but upon reviewing my receipt, it was apparent the comment didn't make it in there.
I'm very sad, because these pizzas look amazing, too bad they'll never get our business again! Disgusting customer service!