J P.
Google
We stayed here for 4 days near the beginning of September. Wonderful hotel, the rooms were great, and the staff fantastic and very helpful. And as for the location, well, I don't think it could be beat. You are right there close to everything, fantastic shops, tourist sites, and great restaurants, but it is also it is just down a side street so it is quiet at night.
Would highly recommend and would easily stay here again if I was ever back in Lucca.
The only possible issue for some travellers is that there is no elevator and all the rooms are on the second floor. Wasn't an issues for us, but obviously if you are travelling with someone with mobility issues it could be problematic.