Samantha S
Google
Sales and customer service were responsive and polite, but the delivery experience was very disappointing.
My delivery was late twice.
First delivery:
The delivery had to be rescheduled because it became clear it would not arrive within the stated delivery window. There was no proactive notification. I only found out after checking in. It was also not made clear upfront that delivery within the time window does not mean assembly will be completed within that window, which affected my planning.
Second delivery:
After the first delay, I specifically requested the first delivery slot to reduce the risk of delays. I also communicated my hard stop timing days in advance and was told this had been conveyed to the delivery team. Despite this, they were still late again, with no prior notification.
Overall, while the product and front end service were fine, the delivery coordination and communication were poor. This is something Piccolo House really needs to improve, especially for customers who need to plan their day around delivery windows.