Katazyna K.
Google
Overall, Dana Beach Resort left a very positive impression, with some important points to mention.
The beach staff and trainers deserve the highest praise – they were extremely friendly, attentive, professional, and always created a great atmosphere. Their positive energy truly made our time at the beach enjoyable.
The room was very good: clean, comfortable, and well maintained. The air-conditioning system worked perfectly, which is extremely important in such a hot climate.
Unfortunately, I experienced food poisoning during my stay. Even having insurance, I was informed that medical assistance required either contacting the agency or paying around 150 EUR upfront, which can be stressful in such a situation.
That said, I would like to give special thanks to the hotel management and team for how they handled this issue. They reacted quickly, took full responsibility for the situation, covered all related expenses, and made a genuine effort to compensate for the inconvenience. I was offered complimentary massages and a seafood dinner, which clearly showed their commitment to guest satisfaction and helped restore trust.
Thanks to this professional response, the situation was resolved in a very respectful way. However, I do believe that more attention and consistency are needed in food preparation and quality control to prevent such incidents in the future.
In summary, Dana Beach has many strong points, especially its staff and facilities. With more care taken in food quality, this resort could easily offer an even better and safer experience for its guests.