Ryan Dobbie
Google
Visited on Sunday 10th around 7:30pm, excited to try the new collab dessert with Masses Bagels. We had one simple request, to have the gelato served separately so it wouldn’t melt all over the donut on our drive home. The staff member seemed baffled and said he could only do this in a 500ml tub and charge extra. We said that was fine and even offered to pay for smaller cups instead if that was easier.
What we received was 1.5 scoops squashed into one cup (instead of a scoop in each), and the dessert was missing the olive oil drizzle shown in the promo. The interaction was abrupt and unfriendly. No acknowledgment, no explanation, just put the items on the counter and walked away.
A real letdown from a local business we’ve supported in the past. The poor service completely ruined the treat we’d been looking forward to. Sadly, we won’t be returning.