Pidapipó Carlton

​The service at Pidapipó Carlton was very good. The staff member who served us was incredibly welcoming and warm. I really appreciate her patience and excellent service throughout our order! ​Regarding the gelato, the Salted Caramel was fantastic. However, the Strawberry Creamy flavor was quite light and didn't quite meet my expectations for taste; I think this one could definitely be improved. ​Overall, a great visit thanks to the wonderful team.

I am not sure it is worth the hype and the wait. Yes the ice cream was good, but there are definitely other places in the area that serve ice cream without as long of a wait. The matcha, strawberry and coconut flavour I had was tasty and rather light, definitely one for matcha lovers like myself! Overall, tasty, a little over priced but a positive experience.

We tried the ice creames here last night. It was a great experience. You have plenty of options there. The staff are very friendly and attentive. The vibe of the place is great. I loved it.

The spot offers an absolute delight for anyone with a sweet tooth and a craving for refreshing drinks. Their ice cream is smooth, creamy, and rich in flavor, with both classic and adventurous varieties. Beyond ice cream, they also serve a wide range of foods that complement the desserts perfectly, and the drinks menu ensures everyone has something refreshing to enjoy. #IceCreamLovers #FoodieSpot #SweetAndSavory #FamilyFriendly #AccessibleDining

Best Italian gelato in Melbourne, the accuracy and authenticity of the flavours are just outstanding, I love nocciola, pistachio, chocolate I mean I love them all 😊

Good day everyone, We visited the gelato parlour a few days ago. There, I went with a beautiful woman. There was another very sweet barista, but the salted caramel was sweeter. She recommended me peanut butter and salted caramel, but forgot that she gave me salted caramel and asked me to choose teams. It was overall a lovely experience, I would go again after date night. Thank you

Visited on Sunday 10th around 7:30pm, excited to try the new collab dessert with Masses Bagels. We had one simple request, to have the gelato served separately so it wouldn’t melt all over the donut on our drive home. The staff member seemed baffled and said he could only do this in a 500ml tub and charge extra. We said that was fine and even offered to pay for smaller cups instead if that was easier. What we received was 1.5 scoops squashed into one cup (instead of a scoop in each), and the dessert was missing the olive oil drizzle shown in the promo. The interaction was abrupt and unfriendly. No acknowledgment, no explanation, just put the items on the counter and walked away. A real letdown from a local business we’ve supported in the past. The poor service completely ruined the treat we’d been looking forward to. Sadly, we won’t be returning.

We have been loyal customers of this ice cream shop since it first opened, but unfortunately, the quality of service has been declining over the years. It feels like the staff is doing us a favor while we are paying a significant amount of money. During our recent visit, we encountered a particularly unpleasant incident. We ordered two different flavors, one in a cup and one in a cone. The staff member misunderstood our order and gave us both flavors in a cup. When we clarified that we only wanted one flavor, the staff member had a rude reaction and served the other flavor in a cup instead of a cone. To make matters worse, the flavor served was incorrect, and we didn’t even bother to address the issue, because it was enough that she rolled her eyes and gave us such a look, if it would be me serving her and not inverse It’s a shame that the quality of service has deteriorated to the point where we feel like we are serving ourselves. However, we did appreciate the friendliness of the gentleman who was working behind the counter and engaging in conversation with customers. We believe that the owner should take a closer look at the staff and address these issues. It’s disheartening to pay for a service and be met with bitter faces and the feeling that we are an inconvenience. We also find the ice creams to be overly sweet lately. So 3.5/5 would be the appropriate Rating. Don’t bother to queue sometimes for up to 30 min to then get such a service.