Jayla N.
Yelp
Well, well, well...
I've come to this place for YEARS to get my furboots custom made and let me tell you this, the service is definitely something else. About more or less than a year ago, my friends and I came here to get our furboots customize since there was an event coming up. When it was time to pick up, 2 of the pairs were done right and one (mine) was made incorrectly. To my surprise, the owner (I believe since she's pretty old) gave me ATTITUDE when I told her mine wasn't done correctly. We went at it and she finally agreed to redo it. [NOTE: This place makes you pay in advance before you put in the order]
Look, if I already paid about $50 a PAIR, I'm okay if you made a mistake...as long as you fix it! NOT only did I get an ATTITUDE, I got into a heated discussion with you too!? Now that's not how you treat your customers.
Fast forward to a couple months ago, I had another event and it was a last minute thing so I decide to give this place another try. Came in, place my order, then wait.
I received a phone call by Thursday and do you know what I was told? "Your furboots is ready for pickup. By the way, about 10 months ago, you wrote a bad review about us on Yelp, can you delete it before you pick it up?"
WOOOOOOW!!! I was APPALLED! Whatever happened to the FREEDOM OF FREE SPEECH?! I'm pretty sure it's in the Constitution under the 1st amendment that I have to right to let others know if a place have bad service, don't I? Also, to tell me that I have to delete BEFORE picking it up? I PAID FOR THE DAMN THING ALREADY!! Are you threatening that you WON'T give it to me if I don't delete my "Quick Tip" on your service with an attitude comment?
I came in to pick up my furboots, found it made incorrectly again. Had to redo it and guess what? They asked me AGAIN to take off the comment. I complied just so I could pick it up with no one hassling me but guess what?
HERE'S THE TRUTH ABOUT THIS BUSINESS! If you think I'm making this up, well, I guess you'll experience it sooner or later. If not, hopefully they read this and the OWNER can learn to treat their regular customers BETTER! But best believe you will NOT find me at this store anymore. For the money I paid, I'm pretty damn sure other businesses around the area would much appreciate it more :)