Monique W.
Google
Letter Written to Pier 33 management. They did not reply. So now im putting this here so they may see it.
Dear Pier 33 Management,
My family and I attended the Mother's Day Breakfast event at your venue today. We are local residents and are very familiar with Pier 33, having enjoyed a long lunch, our son's wedding celebration, and many other lovely meals there over time. We have always appreciated the venue's ambiance.
Unfortunately, our experience today was underwhelming.
Upon arrival at the car park, we noticed Mercedes vehicles being promoted, which was acceptable; however, they were parked in the designated disabled parking area. As a person with a disability, that was frustrating and not acceptable
We were seated upstairs, and with the inclement weather ( to no fault of yours) requiring the doors to be closed, the atmosphere felt like a bland school dining hall. There was no music playing, and our table lacked even a simple sprig of flowers. While live music might not be expected at this price point, some light background music played from a simple portable speaker could have enhanced the experience.
There was a single, small floral arrangement on the upstairs buffet table, but overall, there was a lack of a special atmosphere befitting Mother's Day. Our tables weren't waited on.
The breakfast itself included a delicious bacon and egg burger, along with fruits, yoghurt cups, muffins, and croissants. While the food was satisfactory, we were surprised to find that coffee and tea were not included and had to be purchased separately. At $40 per person, it seems reasonable to expect at least tea and instant coffee to be included, perhaps with an option to purchase barista-made coffee. When my son did order and pay for a coffee, it came to the table in a take away cup. This is not what I would expect from a venue such as yours.
We also learned that a pancake station was available downstairs, which was not communicated to guests seated upstairs. When I inquired with who I believe was the Manager / owner about the pancakes, I was informed in a rather gruff manner that they were located downstairs. I then asked if waitstaff could bring some upstairs for the large number of guests seated upstairs. Subsequently, some cold & dry pancakes were added to the upstairs buffet, and the Manager did bring some to our table in the end.
Finally, the advertisement displayed when we booked (as attached) clearly stated "Mothers Day Breakfast Buffet with Chandon." We were quite disappointed that Chandon was not offered as part of the breakfast as advertised.
My husband did actually purchase some Champagne at breakfast and paid for it as he didnt realise it should have been included in our ticket (because our kids had organised this event for us)
So overall, we all left very disappointed in our experience.
I had hoped this feedback would be taken constructively. We valued Pier 33 as a local venue and hope that future events could better meet the expectations set, especially for special occasions like Mother's Day. In saying that, they haven't even bothered to reply to our email or to explain why we never got champagne.
