Pier 5 Hotel

I stayed between 22nd and 26th June 2025. The hotel is modern, clean and the breakfast is very good. It was a very warm week and the hotel rooms did not have air conditioning so it was an extremely uncomfortable few nights. A few weeks after my stay I found that I had incurred 3 parking fines. I parked where I was told by the hotel staff and I also paid for parking at the meter. Whether it is the fault of the hotel or not, the parking arrangement is not adequate and for this reason I would not return to the hotel again.

Top choice in Aalborg, often with good discounts. The staff is among the kindest I’ve come across in Denmark. The rooms are spacious and with many amenities. The gym is modern and maintained, whilst the breakfast is top shelf as Danish hotel breakfasts go. After five stays here I’m pretty sure my sixth hotel stay in Aalborg will once again be at Pier 5. The location is a bit dull.

Our family has stayed at the Pier 5 Hotel on a few occasions. The service and amenities have consistently been top-notch. Our most recent trip was in July. We had adjoining rooms (one with a bunk bed) to accommodate our family and while the location of the rooms within the hotel was not ideal (in terms of view etc...), the rooms were comfortable and clean. Breakfast at this hotel is wonderful and is provided until about 10:30am. Staff were friendly and accommodated my exceptionally early requests for coffee. The gym was surprisingly well equipped and clean. The lobby has a large cozy seating area for breakfast as well as a bar for evening cocktails. The hotel is located on the channel offering a scenic area for an evening walk (or run) and is also conveniently located walking distance from the city center. If we ever return of Aalborg, we will not hesitate to book this hotel again.

I paid way too much for this experience. Very thin walls, my bed shakes when one of the neighbouring doors slam shut and hear it loudly. (They all slam shut by default.) No ventilation whatsoever in the rooms. Literally, zero vents or airflow. You have to keep the window open (it is currently 30 degrees in Aalborg). The heat is fine, I expected it, but the window opens to the pavement and car park and a busy road. So cigarette smokers outside drafts smoke into the room all evening, which sits stale because no airflow. Lots of road and people noise. No fridge, no coffee / tea / cups. TV has no cable or any channels. The shower drained too slowly and it flooded the bathroom to the main bathroom backup drain. The shower has a plastic curtain. Noise is constant, from outside and in.||I have had hostels with a better experience for 1/4 the cost. I can't believe I paid 1500 DKK for this. Would never return.

Both the location and the cleanliness of the rooms, as well as the service, are of very high quality. The receptionist on the night shift was especially helpful to us. They run a very successful business.

We stayed at this hotel for just one night, and the experience left us extremely disappointed and frustrated. Upon arrival, there was nobody at the reception. Normally, this wouldn’t be a big issue, but for guests who are not native Danish speakers, it makes things unnecessarily complicated if questions arise. We parked directly in front of the hotel, only to realize it was public parking and required separate payment. That’s fine in itself, but this is where the problems began. After getting our luggage and children into the room, we downloaded the app and paid for parking—150 DKK. The next morning, however, we found a 900 DKK fine on our car, simply because we made the payment 32 minutes after arrival instead of within 30 minutes. There were no warnings, no clear signs in English, no assistance from the hotel to explain this rule. Everything regarding parking was only written in Danish, and the hotel provided no additional information for international guests. With check-in, bags, and children, two minutes made the difference between a normal stay and being charged nearly 1,000 DKK extra. To make matters worse, we saw another guest receiving a fine at the same time, and in that evening, we witnessed yet another car being ticketed from our room window. Clearly, this is not an isolated case—it looks like an ongoing trap right in front of the hotel entrance. This feels less like hospitality and more like exploitation. A “civilized” country should not allow such practices, and a hotel that claims to welcome guests should never silently assist in this kind of unfair treatment. Shame on you. What should have been a pleasant stay turned into an expensive, infuriating experience.

Very bad experience with this hotel when had to change the date and they just didn’t do, but it would have been possible but it would be their policy not to touch any Booking.com bookings. 215€ lost by that. Poor behavior in our point of view.

No air conditioner, no fridge, no kettle, no cup, no closet, no locker. This is a hostel guys, with empty rooms and no facilities (most hostels have more indeed)||There are recycled paper hangers in the room, which bends so easily. Paper hangers are not environmentally friendly, it is just green washing. What happened to the wooden hangers, do they harm the earth, c'mon! And people in the comments say they loved the minimalistic look. Then you can sleep on the pavement, more minimalistic. One comment says this is world-class hotel, loved it :) Yeah it can be, if you have visited only one.