keithp197
Google
I am not the type to write negative reviews, nearly never, as i know the sacrifices behind running and f&b operation and the investment that goes into it, but when the staff are rude and top managment do not acknowledge a mistake than i believe a negative review addressed to its staff is needed also to help the owner and investors address their problems . I just checked out of the pietra nere resort with a really negative vibe and beside the money i feel pissed off that i accepted to pay the bill for a real bed service . I will not return even if they pay me if some of their staff and managers are still working there . I have been going to this hotel in Modica when visiting for over 10 years and as i usually do i call direct to check availability and receive a follow up email with payment link to confirm booking . a day before arrival they called me to ask what time i intend to use the spa , and at that point i told them i did not book the spa and did not intend to do so as i was there just visiting for a friend wedding . on arrival when asked by another staff member about the spa i told them I already asked their colleague to cancel the mistake of spa but not worry and i will use the credit at the hotel and did not need a refund. at that point they acknowledged and canceled the spa and was ok until the service by the pool for the food was not great to say the least - 2 hours for a salad and a water . 1 hour until the water arrived. put that aside we laughed about it and still enjoyed the trip and decided to stay on for lunch too and when we came to check out to pay i reminded the receptionist that as her previous colleague at check in the spa was crossed out and should be deducted from the bill. This is when the receptionist went to ask for approval and the big moment arrived . the vice director of something’s… do not know of what, came out and she was trying to fool me absolute fixed rates on system . i told her i do not accept the excuse as i said it before arrival that i did not want the spa. at this point voices became louder and instead of trying to solve the issue she told the receptionist to charge me the full rate, and even told me that i am not welcome there if i did not like it .. anyway even if i would be welcomed i will not return, and whoever asks your place is not one i will ever reccomend . i was ready to accept the bed waiter service and poor food but your attitude is not tolerated . I am sorry for the owner who ever it is as i am sure you deserve better too. the location and the property is good but the service is horrible .
