Kate McCaffrey
Google
My nineteen year old daughter bought a purse and a pair of earrings from the Joondalup store today. There was no noticeable price tag on the purse, however the assistant pulled a small tag out of it as he was ringing it up. Upon leaving the store she realised that the small purse she had purchased was $85.00. Being a full-time university student and part time worker the cost was more than she could afford. At my encouragement she returned to the store to ask for a refund. She was told company policy was 'no refund for change of mind'. She was offered an exchange- but elected to keep the purse (as she needed a purse, just not one so expensive). I would like to acknowledge how lovely and accommodating the staff were and were clearly bound by company policy. I would also acknowledge that my daughter should have queried the total price, before she completed the transaction. All things considered, a 'no refund policy for change of mind' being applied when we had walked out of the store, turned around and walked back in seems punitive in my opinion. It was not so much a change of mind, rather an awareness of price, after the fact.