Pillows City Hotel Brussels Centre

The room was clean, comfortable, and well furnished. Staff were very helpful, kind, and welcoming. I had some work and meetings to take during my stay, and the wifi was strong and the desk space ideal. The body products were high quality, and the restaurant was delicious. Shared hotel spaces were very comfortable, with a library, games, comfortable sofas, etc. We utilized luggage storage after check out on our last day, which allowed us to explore unencumbered until our departure time. The location was also excellent - very close to many major attractions, restaurants, shopping, etc. I have not a single complaint about my stay. :)

Stayed here a month ago whilst visiting Brussels. Lovely room, very clean, nice service on the front desk. The timings on room cleaning were a bit odd and the housekeeper did get annoyed one day when she tried to clean our room at 4pm (we were getting ready for a wedding). However, no real issue and would recommend!

Perfect hotel for our stay. The location to the train station was ideal for day trips out of Brussels. The room was clean, spacious and had everything you would want. The breakfast was excellent! They went above and beyond…especially when I asked for gluten free options. The staff at the entire hotel was great. Would highly recommend and stay again!

Warm welcome from staff on arrival. As we arrived early, I was able to leave my luggage in storage so that I could explore the city hassle free. After checking in to room later in the day, I noticed the door lock was faulty and raised this with reception. A swift resolution was made with relocation to a new room - hassle free. Modern, spacious, clean and well equipped room. Location of hotel was perfect for us to navigate Brussels. Most popular sight seeing spots you could get to within a 10-15 minute walk, with Gare Central Station being 3 mins from the hotel. Only could stay one night but will definitely return in the future :)

The guy at check-in was outstanding. It was our anniversary and he left us a handwritten note, balloons and chocolates on our pillow! How nice is that? He was very personable, knowledgeable and helpful. Hotel itself was wonderful too... excellent location as it's close to SNTB central so perfect for day trips to Bruges and Luxemborg and very walkable to Grand Place where all the restaurants and shops are. It's far enough away from the Place that you don't get the crowds, but close enough to walk within 5-10 minutes. Rooms were spacious and updated. Bed and pillows were comfy. would definitely stay there again. Lived up to its 9.2 rating!!!

The Pillows Hotel in Brussels was an excellent choice. The location was perfect, offering easy access to the city’s highlights while remaining peaceful and quiet. The room was spacious, well-appointed, and equipped with all the necessary amenities. Service was consistently attentive, and every interaction with the staff was pleasant and genuinely helpful. Breakfast was fresh, varied, and beautifully presented. Overall, the price point was excellent for the quality and experience provided. Highly recommended.

Nice hotel kind of a bit too cool to be great maybe? odd location very squeezed in, so no view from our room as such and the whole hotel is dimly lit if not just dark. ||||Lovely complimentary toiletries, nice bathroom but the moveable shower head didn’t tip which was very odd as it kist shot out straight ahead.||||The bed, pillows and duvet were amazing though… on a par with my best hotel sleep of all time at The Marriot Grosvenor Square.||||Clean room and immaculate throughout.||||Extra lighting needed and a warning of an awful view fromroom 211.

The room was large and well laid out. The bathroom was also very big. The staff were professional and helpful, polite and spoke English. The location is wonderful, a short||Walk to the main train station, the Agora and the grand plaza. We ate at Brasserie Ommegang. We had mussels and beef stew. The cherry beer was so||Refreshing! The staff were amazing. ||Great hotel we would definitely stay here again!