Pilot Coffee Roasters

Great coffee - espresso based drinks. The heritage blend has been my favourite for a decade and I believe that’s what they use. Lots of seating. And some merch for sale.

The Heritage beans are the best, beans from Brazil and Guatemala. Consistently smooth creamy flat white. I’ve traveled the world - London, Paris, New York, etc but this cafe has my heart. This location specifically is always good.

As Te Aro, this location was consistently 10/10. Different and delicious food choices: a feta kale muffin; an amazing apple spelt cookie; and other fresh&well made items The staff were personable and efficient. The decor was eclectic, the space was clean, and the music was interesting, sometimes fun, but never overpowering Time moves on and COVID came and changed a lot of businesses. Te aro became Pilot and, over time, the things that made this location a chosen destination disappeared. Most notably is the decline in service Now, tables remain dirty. Milk/cream/oat milk containers stay empty with spills on the milk station. Little or no eye contact from some of the baristas (not all). …. But, dare I say, an exhale when we’ve asked for the milk container refilled - or a cloth so we (myself and my husband) could wipe a table(I felt I was interrupting a private conversation, behind the counter) Sadly, 3 weeks ago: seriously loud music, a stale scone and stale energy balls, dirty tables and milk station, and forgotten coffee (we were told it was being brewed, but the barista would let us know when it was ready, so we waited… and waited… and waited … finally, when I got up and asked (again, I felt I was interrupting) we got a “oh! Right. Yeah. Sorry. It’s been ready”. (Unfortunately: it wasn’t hot, which has NEVER been the case at Pilot) This visit was so bad that we even wondered if ownership has changed. How can cleaning tables, having coffee brewing on the regular and having warm people working disappear? Pilot was our favourite place and it is a shell of its former self.

ive been the biggest fan of the mango sticky rice matcha from pilot for over a month now, adelaide location it was amazing, bloor st locarion also amazingg, but i got 2 of the matcha today from this location and was left soooo disappointed. its basically undrinkable, so many clumps of matcha to point im just eating the clumps and it tastes disgusting, literally had to throw them out, definitely do not recommend this location.

Really disappointed in this year’s holiday blend. I have purchased in the past and was a fan, but this year’s offering is incredibly light, despite the med-dark indication, and there’s no evidence of any of the tasting descriptors. Now I’m left with two bags of beans that produce a really lacklustre cup of coffee. I’ll have to look elsewhere for my next holiday roast.

Best Flat White. Great Staff. Bomb Pastries. Good Vibes.

I came in here because I’m actually a pilot, so I thought this coffee was made specifically for aviation employees. Although I realized that was not the case during my time here, the coffee still managed to help me take flight towards my day. Overall amazing experience. Will return again.

Super disappointed, loved the coffee but I am never coming back- I had noticed the general customer service here had been declining over the last few months but my last visit was so disappointing. I came in with my partner, as it was our routine and I ordered a chocolate croissant and two coffees. The croissant was stale and inedible so I mustered the courage to ask for another (and when I say I NEVER return food, I am serious. It makes me BEYOND anxious but it was really awful and it cost like 6.75.. I honestly believed it was a one off day old croissant. I came in at 7am...no way they could be that stale!!!) and the barista looked at me as if I had personally offended her. She rolled her eyes, and really rudely asked me what I meant by stale, and then insisted I point out exactly which croissant I wanted on the shelf because they were all the same. I said that if they were all the same, and therefore all stale, then I would just take a refund and she again rolled her eyes and made a big scene of it. I was so uncomfortable. I had had prior unpleasant experiences here with baristas being rude...but this was the nail in the coffin for me. There are sooo many coffee shops in the area, I will travel the extra few minutes not to feel like a burden like that.