Pinewood Queenstown

Very Disappointing and Uncomfortable Stay – Not What We Booked! We had a terrible experience during our stay. We booked 3 bedrooms for our family with 4 children through Booking.com, expecting private and comfortable accommodations. However, when we arrived, things were completely different. First, we were given only 2 bedrooms together, and the third bedroom was a shared room with 4 other boys—which is completely unacceptable for a family with young children. We were not comfortable at all, and we don’t understand how a paid booking for three private rooms ends up with us having to share one with strangers. Before arrival, we even called ahead and were told that all three rooms would share a bathroom, which we agreed to. But when we arrived, we found out that the rooms were split between different blocks, and we were sharing bathrooms with other families, not just within our own group. The bathrooms were also extremely dirty and smelly—very unhygienic and nothing like what was shown in the photos. The rooms themselves were also a huge letdown—nothing like the photos on Booking.com. They smelled bad, were poorly maintained, and overall made our family feel extremely uncomfortable. Our children couldn’t sleep, and neither could we. We feel cheated and disappointed, and this experience has ruined our trip. This is not what we paid for, and we expected better service and honesty in how the property was advertised.

We just left with our family. We spent the most amazing days over there. Your beautiful receptionist Marie made us feel so welcome and made our stay super easy and lovely with her help. Just excellent hospitality all around!. We loved her, service was amazing! Sadly she wasn't there today to say goodbye. Can't wait to be back for more adventures!

I booked Pinewood motel in advance because I was traveling with kids and wanted a comfortable stay after an 8-hour drive from Chrischruch. The motel check-in time was 3:00 PM, but we reached around 7:00 PM and informed them in advance about the late arrival. To our surprise, the room was still not ready, and we had to wait another hour — extremely disappointing after a long drive, especially with tired kids who also missed their online class due to the delay. Also, I had booked a room with two separate beds for my two boys, but they gave us a room with just one queen bed for the kids. That was unacceptable, and at that point, our energy and mood for the holiday were completely ruined. We even considered switching hotels, but due to the peak season, there were no other bookings available nearby. Mammy not sure the name at the reception, who really tried her best to help us by arranging extra beds despite the poor situation. She deserves credit for her effort. Overall, the management needs to take accountability. They did not offer any compensation or refund for the delay or the inconvenience. Not the experience we expected after paying in advance — not recommended for families relying on proper arrangements.

Backpacker here, rooms and units were clean and maintained well. However, no outlets anywhere near my allocated bed but present for all other beds in my dorm, not ideal for a traveller. WiFi is family restrictive for some reason ?

Pinewood Lodge is in a great location, not too far from the shops, Skyline and Kiwi Park. However the accommodation is tired and a bit worn out, but comfortable. Staff were not overly welcoming (not like we'd experienced in other accommodations across New Zealand). We were particularly disappointed to find our cabin unlocked and door wide open when returning after a day out in Queenstown. No cleaning had been done, no bins emptied or no towels changed and only the bath mat removed. Reception staff offered no explanation, assistance or compensation for this breach in privacy and for such an inadequate 'turn down service') and instead slapped us with a $40 fee after we'd left. Also laundry fees are high and dryer doesn't dry clothing even after two cycles.

Stayed for 2 nights. Was at Unit K. There were a total of 3 rooms in this unit, located upstairs. Lower floor was shared kitchen and toilet. Shower is upstairs. Only another occupant for the 2 nights. Otherwise shower and toilet might be an issue, when needed.Kitchen was cleaned daily. 15 mins walk to town centre.

Someone from reception just opened my door without knocking and actually thought no one is inside. Cleaner took away my food from fridge without telling anyone, he/she could have texted everyone assigned to that cottage before taking it away. They also did not offer to clean my room.

Terrible. It was freezing with no heating unless you ask for a heater. The heater that we're there didn't work. Beds and bathrooms were clean. This was no a comfortable place to stay. I was offended to be expected to pay full price in exchange for less than was advertised. The desk people just apologized without care, maybe you could offer some money back? We regretted staying here.