Hannah Sheldon
Google
I really like the coffee from here, and it's one of the only places that serves a long black. However every time I ask for a long black they say "we have a batch brew instead if you'd prefer?", why? A batch brew is nothing at all like the specific espresso drink I ordered. I don't think someone would accidentally order a long black, as they're so infrequently on menus.
The only reason I can think they would do this is that they can't be bothered to make my drink. All the staff are standoffish, they barely smile when greeting you. It feels like my custom is a burden on their time. I don't understand why people work in a customer service job if they can't be pleasant to customers!
The food is ok, but if I was going to pick up a vegan cookie/cake I think pink lane bakery just up the road offers fresher and tastier options for the same price (and with lovely customer service).
The atmosphere when sitting in is not great. Definitely not cosy coffee shop vibes at all.
It's a real shame because the coffee really is good, just everything else is letting you down.