Pinnacle Holiday Lodge

Filthy, run-down, rude. This place is nothing short of a dump. The only thing more disgusting than the state of the rooms is the owners attitude towards his guests. Upon arrival you are greeted with the saddest looking basketball hoop and playground that would look more at place in an abandoned prison yard. Reception will not be attended by anyone, at any time of day. Instead you have to call the owner, who was rude and abrasive, and hope that he is around so you can get your room key. It only gets worse once you get inside your room. I can deal with old/ outdated accomodation, doesn’t bother me and can even be charming. But this place feels like a tourist cash grab that has no effort put into maintenance or cleaning. If I could describe the bathroom in one word it would be; Mouldy. There is mould everywhere. On the window, on the walls, in the shower. Every corner of the bathroom has some form of mould accompanying it. And this wasn’t just because we were unlucky enough to get a room that had been neglected; our family stayed in 4 rooms between us and each one was mouldier than the last. Once you get past the mould there’s the dust. Nothing other than the kitchen table and bench has been wiped down or cleaned, every light fitting was covered in a thick, oily layer of dust. The dead blow flies on the window sill were the most charming thing about this place. The place next to my parents also had a smashed window. Granted, this may not have been the owners fault but the large shards of glass left in the garden bed (where children would play next to and walk past) and the pathetic attempt at boarding the window up speaks volumes about the owners carelessness and incompetence. I highly recommend you find alternative accommodation and I hope that given the amount of bad reviews for this place it gets taken over by someone who actually cares about the town and it’s tourists other than just trying to make a buck. DO NOT STAY HERE.

Avoid this motel. It is dirty and run down. Our room was dirty on arrival, so we used the dirty pool while we waited for our room to be cleaned. When we entered the newly cleaned room, it smelt of body odour, the bathroom smelt of urine, the pillowcases had not been changed, the bedcovers/ doonas had not been washed for a long time, the heater for the second room was broken, and under the bed was filthy. The toilet at the pool was disgusting. The reception is mainly closed, as the person in charge is away working in the nearby cafe. The whole place needs a lot of money spent on it and maybe employ a few more people. The manager is totally out of his depth and not coping.

Location is great however that is only positive with this dirty, shabby, uncared for accommodation. Need to wash dishes used, which is fine, if there was a plug, dishcloth and tea towels provided. Bathrooms mouldy in the 4 rooms i booked, towels thin, fraying and past use by date. Toaster rusted with dirt and fluff onbread when it popped up 😬😬flickering lights, toilet didn’t flush and would have checked out but had paid in full and given attitude of owner didn’t think i would get refund. Pictures on website are so outdated i cant even imagine it ever looked like this. So disappointing and I feel so ripped off as there were many other nice places in area. No love or care given to this place - avoid

I stayed here with my 2 brothers and my mum, firstly when i was in the pool it was super murky and filled with particles,and smelled like cigarettes, also it gave one of my brotehrs a terrible rash on his foot , it also gave me a super dry throat and made my cough worse. Secondly the receptionist was awfull and rude when my mum was paying he crossed his fingers like it wasn’t going to work?! And he took 20-25 minutes to come and wasnt good with his phone or what he was using cause he didnt awnser,and i want to say the room was disappointing the heater was noisy and hardly worked and the table was broken the top wood was able to lift up,and the shower when i turned the knob not even alot for cold it went freezing and when. I turned hot A little bit and it was boiling and moldy where u put the soap, and i was scared to see my brothers electric blanket on his bed looked like it was gonna catch fire ,and the sheets was so dirty lucky i brang my own blankets

Extremely disappointing stay. The staff were consistently rude and unhelpful. During our stay, the shower broke—after my 12-year-old daughter used it, the tap wouldn’t turn off. I called reception, and while they attempted to fix the issue, we were eventually moved to the room next door. Unfortunately, this second room had no running water at all. Rather than relocating us to a functioning unit (which was entirely possible), we were told conflicting information and, worse, the owner blamed my daughter for “using the shower incorrectly.” We chose to leave the next morning and were assured we would receive a refund for the second night. Despite following up, no refund has been issued. Completely unacceptable service—avoid if you value basic hospitality and functioning amenities.

I regret to hear that my three days stay at Hall's Gap did not meet my comfort expectations. Incompetent & arrogant is the only way I could describe the staff. Front desk guys were worst & indifferent. They never returned my calls; definitely a lack of professionalism. Misleading Information was the key factor. On the website it specifies "warm salt water" but instead we ended up with a freezing cold swimming pool, mind you this was on day two of our stay. On the first day the pool was completely locked up! My experience at the lodge was not positive therefore I won't be recommending this place.

The room was good, but the staff didn't top up the complimentary sachets. The mattress wasn't comfortable enough. Wished they have organised a softer mattress. Overall, it is a good place to stay.

Rooms very clean. we had a cold shower and no one in the office Disappointed. Stayed there before and it looks like no maintenance has been done. Just little things. Close to facilities is the only thing going to it.

To many signs stuck around the room felt like we were staying with an old grandmother. Bedding was dated.. EVERYTHING was dated!! Expensive for what you get. Many other better options