David K.
Yelp
This past weekend my girlfriend and I had a horrible experience at Pinnacle Ski & Sports. DO NOT GO HERE!!
About two months prior to our vacation, I made reservations for our rental skis for my girlfriend. When we showed up on Saturday morning the shop was incredible busy, which was not a surprise, but their rudeness was.
They lost our reservations so our rental skis were not ready. We showed up at the shop at 9am and hoped to be out of there in 20mins to be able to make a lesson at the mountain at 10am. I completely understand there are technology issues, but that's not my fault and we shouldn't be sent me to the back of the line.
We finally got out of the rental shop by 9:45 and yes, we missed the lesson. Again, I understand that things like this happen, but there was no sense that the people in the rental shop felt bad. Stress levels were high, but again you're in a customer service business. My girlfriend is new to skiing and therefore their rudeness didn't help her anxiety at all.
The worst part of the whole experience was they gave us the WRONG SKIS. We requested 135cm skis since my girlfriend is very new and feels much more comfortable on shorter skis. Since we were rushing to try to make the lesson, I didn't examine the skis incredibly well, so I'll take a little responsible for that one. We noticed the error after she took two very shaky runs. Pinnacle gave us 149cm skis! We needed to go to the rental shop on the mountain and rent all new equipment, which cost us another $55. Again, not entirely Pinnacle's fault, but their attitude when we got back to the shop and explained what had happened was unacceptable. They accused me of scamming the system since there snow on the skis and they did not offer any apologize at all. No 15% off our next rental or anything. They were just really rude.
Yes, the rental price can't really be beat, but if you're new to skiing at all, DO NOT GO HERE!! Extremely rude and unprofessional!!