Squal
Google
You think the customer is always right. Forget about that if you plan to visit Portugal. Recently I was at cafe Piolho with some friends and I had a very unpleasant experience there. To be fair, before that, I visited this cafe many times and I never had bad experiences. I have to say that I see more and more foreign visitors in this cafe, and I believe that it has an impact on the way we are treated (like in many other cafes and restaurants).
So that night we were 5 people, 4 foreigners and one Portuguese, but we were speaking Portuguese with the waiter. When he brought the bill at the end, something that we did not order had been added (we reported it) and we had been charged the price of normal wine (in bottle) when we were served vinho da casa, which is much cheaper (3,50 euros for normal wine vs 1,50 for vinho da casa). As we ordered 4 glasses of wine, we were cheated out of 8 euros. As I didn't want to spoil the mood, I didn't say it to the waiter. Moreover, it was quite difficult to prove, as our glasses were already empty. But I'm able to distinguish the taste of a normal wine and the taste of "vinegar". Next day, I decided to go back there to report it (I know that I won’t be reimbursed the difference, but for me it was a matter of principle). Our waiter was there and when I explained to him the situation, he directly told me that I should talk with the owner, what I did. I will never forget the horrible way I was treated. In a normal place, they would try to be accommodating, for example by offering you a glass of normal wine, so you don’t leave the place angry and they don’t lose a customer. But in Piolho cafe, you can forget about that. The customer is not always right and apparently it’s more important for them to have earned some money dishonestly than retaining a customer...
Therefore, I will never recommend to anyone to go there. I even make a bad publicity of them every time I can. Don’t lose your time going to this cafe, there are plenty of restaurants in Porto which are much better and honest.