Chauncey H.
Yelp
Booking & Entry Experience:
This experience was a lot to unpack. When booking, we were told to arrive at 6:30 PM for the 8:30 show, but once we got there, the security guard told us we couldn't enter until 7:30 because an earlier show was still finishing. When we explained what we'd been told, he scoffed and acted like we were being ridiculous. We said we'd wait in line so we wouldn't miss the face painting, and he basically laughed and said, "You're really going to wait here?"--like we were wasting his time.
Within 10 minutes, a line started forming behind us--so no, we weren't the only ones trying to be early. But from the start, the security guard gave off the vibe of being on a power trip. He kept yelling out loud directions, calling VIPs forward, and telling everyone how the metal detector process would go. When it was my turn and I set off the detector, I stopped to follow what he'd been shouting for the past hour about needing to check anyone who set it off--and instead, he snapped at me to "move along" multiple times. I stood there confused, like wait, aren't you the one who said you needed to check us? It just felt like he wanted control but no accountability, and it made the whole entry process way more stressful than it needed to be.
Check-in Process:
When they finally opened the doors, we were told to line up on the right for check-in--then had to push through a crowd to get in another line on the left to actually go inside. VIPs were let in first for photos while general admission waited (and waited). Lots of line-cutting, no one managing it, and no staff helping guide people to where they were supposed to be.
Pre-Show Area & Face Painting:
Inside, the waiting area was packed and cramped. Bar lines stretched all the way to the entrance, and the restrooms had only 3-4 stalls, so lines were out the door before the show even started. The face painting station was a mess, with no clear line and only three artists, one of whom was also doing checkout. But once we got to the front, the designs were adorable, and each child got a matching flag or accessory--my daughter got a tiara for her mermaid design, which she loved.
Ordering Extra Items:
There's a QR code at your seat to order extra drinks or bar items, but it doesn't work until the show starts--and cell service inside is terrible, so good luck with that unless you're on Wi-Fi (which no one offered info for).
The Show:
Now, once the show started, everything changed. It was fantastic. The stunts, aerial work, diving, and synchronized movement were nonstop and very physically demanding--you could really tell how hard the cast worked to pull it off. Kids from the audience were even invited to participate, which added a sweet, personal touch. As a mom of ballet and gymnastics kids, I was blown away by the timing, coordination, and athleticism.
Food & Service:
The food was decent--not amazing, but more than enough for the price, and allergy accommodations were handled perfectly.
Shout-out to TYLER, our server, who truly went above and beyond. Friendly, fast, and completely on top of things--including making sure our dairy-free meals were correct. Even though I was seated next to all the pitchers (which made things awkward at first), Tyler handled it like a pro and made sure everything went smoothly.
Exit & Restrooms:
Leaving was another pain point. The bathroom line after the show was horrendous, again due to limited stalls. It's something they really need to improve for such a large-capacity venue.
Bottom Line:
The show is outstanding and the performers are incredibly talented. But entry was a mess, the security guard created more tension than safety, and the pre-show logistics were chaotic and stressful. If you go, arrive early, lower your expectations for organization, and just know the actual show is worth hanging in there for--especially if you get lucky with a great server like Tyler.
