melissa s
Google
I have been in this store twice, and both times had incredibly rude service from the white haired older lady who works behind the jewelry counter. The first day we didn't buy anything, but today I found a cute hat that I HAD to have and we were planning on buying many more items as well, however, as I was walking past the counter to the back of the store, the above mentioned woman came out from behind the counter and asked if I wanted to buy the hat, to which I replied yes, she then asked if I was finished shopping, and I said not yet and tried to walk past her, but she stopped me and grabbed the hat, ripping it out of my hand!! She she needed to hold it behind the counter. She made me feel like she suspected I might steal the hat!! I was mortified and horribly offended!! And all this over a $50 baseball cap!! I have never been treated so rudely or unprofessionally at a place of business. We also visited Hermes today and I walked around the store holding six items that we ended up purchasing, PLUS a purse, and we were treated with courtesy, kindness and professionalism and believe it or not, not one employee tried to rip anything out of my hands. Needless to say, I will NEVER step foot in Pitkin County Dry Goods again. Considering multiple reviews with similar experiences, I would suggest to others not to visit this shop either...well at least not until that woman is no longer working there.