A, B.
Yelp
I am continually disappointed by the customer service received here. I know when I'm ordering from pizza pizza that I am going to receive a lower quality pizza (less cheese, flavour, bland crust) in exchange for lower prices. However, the customer service at this location is abysmal.
I ordered a vegan pizza once, with no cheese and the sweet chilli sauce as the base. When I received it, it had no cheese as requested, but they had put chicken on it. I called and asked if they could remake it the way I had ordered it, and just change the sweet chilli sauce to the less spicy tomato sauce. They were arguing with me for an hour, and telling me how I was trying to rip them off. They said they could only remake exactly how I ordered originally, and how I was only complaining because I didn't like the sauce on my pizza...but if they had made my vegan pizza properly to begin with and hadn't added chicken as a topping, I wouldn't have had anything to complain about! After an hour of arguing about how flawed their logic was, they finally agreed to remake it with the adjustment. Ridiculous that they made such a big deal about a tiny change, when they were the ones that messed up.
Another time we went in to order a pizza. We ordered a medium, and then before paying looked up and saw that they had a special available for the medium pizzas, so I asked if we could get the special. The pizza we had just told him qualified for the special, but the special would have given us drinks and a dipping sauce with the pizza. The man at the register refused and said if we had wanted that we should have said it before he pressed the button for the pizza. It was so absurd, because we hadn't even paid for food yet, but it was late and we didn't feel like arguing.
There are so many pizza pizza locations, and even more pizza locations from other chains. Don't bother with this place.