Pizza Pizza

Tried the heart-shaped pizza from Pizza Pizza for today’s Valentine’s Day promotion and it was such a fun surprise. The heart shape made it feel extra special and perfect for the occasion. It’s a simple idea, but it honestly adds that cute romantic touch for a cozy night in. The crust was fresh, the cheese was perfectly melted, and the toppings were generous as always. It tasted just as good as their regular pizzas but the festive shape made it way more memorable.

Incredible service and quick waiting time Kushpreet was so accommodating and kind the minute I walked in , kindly also explaining the toppings at the store and letting me know how long the approximate wait time was. My mom and I really enjoyed this pizza and I would come back here again

Our pizza delivery driver, Navtej, refused to deliver our order and claimed there was “no parking available” and that all parking was paid. This was completely untrue. We have free parking, and at the time there were over 21 available spots. There was absolutely no issue with access or parking. Despite this, both the driver and customer care insisted that parking was the reason for the failed delivery. It’s incredibly frustrating to be given inaccurate information when we were literally looking at multiple open, free parking spaces. To make matters worse, when we contacted customer care and asked for compensation for the inconvenience caused, we were told there was none. No accountability, no resolution — just a dismissal of the situation. We’ve also learned that this same issue happened to another customer just six days ago, which suggests this may not be an isolated incident. Very disappointing service and a complete waste of time. We expected basic honesty, professionalism, and effort — unfortunately, we received none.

I ordered a butter, chicken pizza. The pizza was delicious and I loved it. but I asked extra plate The lady said they don’t have extra plate which normally I always get at pizza pizza. I was trying to share some slices with my family,. I didn’t get it, but it was just an extra plate normally if I order pizza I ask I get extra plate. If you want to share the pizza slices I don’t know why she didn’t give me. She offered me takeout paper back. (Management please consider in the future )

I had a wonderful experience at Pizza Pizza. The service provided by Khushpreet was exceptional. She was friendly, polite, and very helpful. She explained everything clearly and made sure my order was perfect. Because of staff like Khushpreet, the overall experience becomes even better. Pizza Pizza is lucky to have her on their team!

Driver, Navtej, refused to deliver upstairs to our condo unit despite the fact that there were 21 parking spots downstairs in visitor’s parking for free. He lies and says that he has been ticketed before and has to pay for parking which are both lies because we have free visitor’s parking downstairs. We can see him sitting in his car downstairs but refusing to come up because he is too lazy to do his job, which is, delivering pizzas! Despite multiple customer care agents got involved, this driver did not come up and we had to cancel the order. He kept asking us to come to the lobby when every one of our deliveries comes upstairs and I have mobility issues. This is abysmal customer service, both from the driver and Pizza Pizza’s customer care team who couldn’t ask the driver to do his job. All they did was parrot “Sorry, I understand” and didn’t even compensate us for this inconvenience and their incompetence. We wasted an hour for food which was never delivered. They would rather throw the pizza out (at least I hope they did and not recycle the cold pizzas with other customers) than have their driver do their job. Pizza Pizza, shame on you and your service! No wonder the brand value and recognition is so bad because of the kind of employees you hire!

I decided to eat pizza with my friends at this place for the first time. Chef arsh and bantu are very polite and good , and the place is welcoming. There are a few tables and chairs if you decide to eat there. Our pizza was delicious, and it was prepared immediately! I recommend this place. They share the same entrance with Lazees

This was the only location for pizza close to me. Haven’t had Pizza Pizza in years but this location, whoever made it around 9:30pm did amazing! I eat pizza all the time but this was made proper. Enough Char and crisp, handled my extra sauce request properly and for the first time 0 complaints from me. Price to flavour was hands down one of the best I’ve had from Pizza Pizza. I did have it fresh out the oven so that makes a big difference. Update : still my favourite location lol. Second picture tonight was a large with chili flakes, Italian seasoning, extra sauce and olive oil, regular dough. I went back and told the pizza maker how well he did. I know the 3 pizza makers who do it well but still haven’t learned their names. I apologize. I do so many pizza reviews and this is by far the best Pizza Pizza location. I love it here! They are underrated in my opinion. Another item I absolutely love is their panzerotti’s. They are massive, cheesy and super delicious. I always get it oven baked as it’s a much healthier cook. The fried version is superior in taste but I only get it once in a while as it’s a very heavy feeling after. Plain cheese and sauce is my go to or the Super. If you eat it fresh the cheese pull is awesome. You can see the cheese pull marks on the box of the photo below 😆. I always recommend trying different styles of lightly done, regular and well done. Free seasonings are definitely worth a try as well. Also extra sauce is a game changer in my opinion. Also I always check my pizza in the car to make sure everything is A OK. Never had a problem here thus far. You honestly just need to know how to order and request properly like any other establishment. My reviews are always based on price/quantity/quality and affordability ratios.

great service by hina and raman. everyone must visit on this location. Fast service as well

The worst food delivery service I have ever experienced from any establishment. The driver was horrible and customer service was unhelpful.

Food was great, service was fast, clean restaurant, nice staff, would definitely come back again in the future

Great pizza and 10/10 service the food is great and the dip is amazing I will come back soon as they are my favorite

My sister lives across the street and asked me to pick up a walk-in special of a medium pepperoni pizza. This was her pot luck contribution to our family dinner (for which I picked up Chinese food). Service was quick and the pizza was ready in under 20 minutes while I waited in my vehicle. This Grand Park plaza location is close to the heart of downtown Mississauga and on the edge of the quickly rising Rogers ""M City" condominium complexes.

I wanted to get the heart shaped pizza today for valentines and figured since I was running errands this morning anyways, I'd pick it up on my way home to eat later. The gentleman working today at 11:30 was very kind and friendly. I explained I would like the heart pizza but that I would like to eat it for a late lunch. I asked if I could buy an uncooked pizza. He suggested that he will lightly bake it and then I can finish baking it at home when I am ready to eat. He was very friendly and helpful, very polite. It was probably one of the most pleasant experiences I have had at a pizza pizza. I don't know your name sir, but Thank you for your help and for making me a tasty pizza I can enjoy later on in the day :)

how can people mess up on a relatively simple order?? Did an online order for an XL pizza with pepperoni and green peppers. There's proof in my email and even proof on the order sheet they had. I went in to pick up -- they gave me a pizza with just green pepppers. I pointed this out to them and they "fixed" it and made me a new one. I opened it to check -- the fixed one was just pepperoni. Seems like they can only figure out how to add one topping at a time?? the owner tried to explain but I honestly just couldn't understand how an order was done wrong twice. They made a new pizza FINALLY with both the toppings but you can tell it was half assed since the peppers seemed to be thrown on and weren't cooked

This is a very average location. The pizza is not bad most times. I don't eat pizza often but when I crave pizza pizza I come to this location because it's within walk-in distance of my condo. The reviews about this place is not great but they are slight above average in taste and always very clean

I think I will start by asking Yelp to either provide an option to give a negative rating or keep the rating option open in such a way that customers can enter any number (including negative rating). This please is really a shit hole (it is very strange that they do the things that people have complained about, even though they are surrounded by and several other pizza stores) and the people that are working there, are the rudest individuals that you can find. I am setting this a side and not going to comment on that. My comment is on the pizza toppings and the way that I received my Pizza. First issue, when you look at bottom (I always do that, as I know some pizza ovens lose heat over time. Therefore; the pizza maker keeps rotating the pizza in order to make sure that it is cooked evenly.) of the pizza, one half was burned and the 2nd half was barely cooked. second issue is that at this location, toppings are more expensive than any precious stone. They hardly put any cheese, meat or vegetables on the pizza. If you complain, they will take the same pizza, put a little more toppings and put it back in the oven to just heat it up. I will never ever order from this place, even if it was the last pizza store in the area. As I stated in the beginning of my comments, there are several other pizza stores in the area. I also, learned something else that I am going to start using. Support your comments (positive or negative) with pictures. I am not surprise that they have a total rating of 2 stars.

The cashier is soooo rude , I asked him for just a plate and he refused. He didn't wash his hand after he cash me out . His name is Kashme they don't sanitize their hands

I love Pizza Pizza in general due to their ability to make ordering so easy. They have the mobile apps that can take order for you and customize to your liking. On top of that the deals are pretty good too. This review is strictly for the Grand Park location. Through my experience, they are rather quick with their orders. Always on time and staff are polite while serving you. However, the pizza are hit or miss. One day it can be amazing and others the flavors are a little off. I've had an experience where my pizza didn't taste fresh and a little cold on top of that but I've also experience times where I wish I had more. If this location can provide consistency with the pizza, I would definitely rate it a little higher. I would still recommend to not stray away from pizza pizza since their product are just too good.

Worst pizza pizza location in mississauga w/ regards to customer service. The delivery person sent from this location is consistently rude to the customers. Though I filed a complaint and got my full refund, i also suspect that this person tampers with the food in some way to non-tipping customers so i had pizza pizza take the delivered food back.

I am continually disappointed by the customer service received here. I know when I'm ordering from pizza pizza that I am going to receive a lower quality pizza (less cheese, flavour, bland crust) in exchange for lower prices. However, the customer service at this location is abysmal. I ordered a vegan pizza once, with no cheese and the sweet chilli sauce as the base. When I received it, it had no cheese as requested, but they had put chicken on it. I called and asked if they could remake it the way I had ordered it, and just change the sweet chilli sauce to the less spicy tomato sauce. They were arguing with me for an hour, and telling me how I was trying to rip them off. They said they could only remake exactly how I ordered originally, and how I was only complaining because I didn't like the sauce on my pizza...but if they had made my vegan pizza properly to begin with and hadn't added chicken as a topping, I wouldn't have had anything to complain about! After an hour of arguing about how flawed their logic was, they finally agreed to remake it with the adjustment. Ridiculous that they made such a big deal about a tiny change, when they were the ones that messed up. Another time we went in to order a pizza. We ordered a medium, and then before paying looked up and saw that they had a special available for the medium pizzas, so I asked if we could get the special. The pizza we had just told him qualified for the special, but the special would have given us drinks and a dipping sauce with the pizza. The man at the register refused and said if we had wanted that we should have said it before he pressed the button for the pizza. It was so absurd, because we hadn't even paid for food yet, but it was late and we didn't feel like arguing. There are so many pizza pizza locations, and even more pizza locations from other chains. Don't bother with this place.

If you order from this location they send the most weirdest and rudest drivers to deliver your pizza...and that makes me question if my pizza is safe to eat :$

This is a great place if you want to get food poising I wish I could rate it 0 stars. The food is decent though the sanitay is decent I had to wait over an hour to get my food.

I wish i can give negative star. The worst service worst pizza and at the end they argued. I walked into get pizza ordered a thin crust cheese pizza they told me its going to be 15 to 20 mins after 45 mins of waiting i get my pizza in thick crust and cheese was not even spread evenly pizza crust seemed half uncooked. Similar experience happened multiple times with this location.

Worst customer service ever. I ordered my pizza at 11:50pm after checking they it would be open till 2am, and received a confirmation email saying it would be ready in 15. As I got there, it was closed. Granted it was a day after a holiday, but they couldn't have the decency to just call and be like "Hey sorry for the error, but online it says 2am but we close at 12am today." All would be good, but the fact I get there and they refuse to open the door for me to even talk to them. Terrible. I try calling customer service, and no one can pick up the call for 30 minutes. What if I had paid online? Would I just lose my money? I'm never eating this trash again. And no one else should, go somewhere else worth it like pizza nova, or mama's pizza which are located close by.

This is my default Pizza joint. They do a good job and don't skimp on the toppings.

20 minute guarantee? What a joke. I will never order from here again, and probably not from any Pizza Pizza. I am not a pizza snob but I normally prefer to eat at more traditional pizzerias. I order from Pizza Pizza because its ok, and because its supposed to be fast. In the past few months I have probably ordered from this location a couple of dozen times on the way home from work, and at least three of those times my pizzas were late. The first time I wrote it off because it was rather busy, and because I am generally non-confrontational. The second time my wife asked about their guarantee and the (manager?) told her that the policy didn't apply because 'they were busy'. The last time I was told that "it wasn't that late". 6 minutes? Perhaps, but when you have a couple of screaming kids in the car it seems like forever. Finally someone (again maybe a manager) came out and flat out lied to my face telling me that I hadn't notified them when I arrived. In fact, I told him, I had inquired 3 times, even mentioning to the girl at the counter that my pizzas were almost late. Again he said that I hadn't (as if I had snuck in and hidden in the corner until my time was up). Since there were at least 3 cameras in sight, I asked him to look at the video footage to see for himself. At this point he took the pizzas off the counter, threw the on the oven and walked away. What kind of business is this? Why offer a guarantee if you refuse to honor it? I'm not normally one to make a fuss about things but this was really too much. I even tried calling head office, and they told me that unless I had called them at exactly 20 mins after making my order there was nothing they could do. No matter, there are other (and as I found out, better) places down the street that I will order from from now on. And you should too.

To this c u n t named Iginla W.... this b i t c h has 44, 1 star reviews. As far as I am concerned all her reviews are irrelevant and not accurate. I agree with Dave, Pizza Pizza itself does make the process of ordering and so fourth easy. Usually this location is fast with orders and the environment is clean. I order from there a lot and most of the time the pizza has been on point, I did have an issue once; however they were able to resolve it for me easily. Between this location and the one close to my house it's a 5 minute difference. I always just go to this location though because I haven't had any major problems with it.

I once ordered chicken on my pizza and they threw in chunks the size of my first. Best pizza place ever.

I am giving a bad review because I would love the cooks to speak english. I have ordered from this location a few times, and when they make an error I have tremendous difficulty talking with the cook who made my pizza because his english is so poor. They should change the name of this pizza pizza to "India Pizza" because all the employees are indian. And I mean brand new to the country. The manager/owner of this location takes money from the employees if a customer complains about their pizza. I'm pretty sure that is illegal, but the new immigrants/refugees here are not educated enough to call the ministry of labour. This is a sad sad place to work. I feel sorry for the employees, but I am upset they cannot speak english. And they keep putting on the wrong type of sauce and cheese on my pizzas! Why can't the owner/manager just hire high school kids like McDonald's instead? I guess high school kids know about their rights.