Zach J.
Yelp
Let me begin by prefacing that I have worked in the restaurant business for 4 years to date. I have been a host, line cook, expeditor, server, dishwasher and bar-hand; so it is fair to say I know the ends and outs of restaurants.
The atmosphere of this restaurant makes it really nice to bring friends to, and I felt comfortable inside. Our experience began with a waitress (who was off the clock) taking our drink orders because our waiter was swamped. I was completely fine with waiting because I understand how it is to have 6-7 tables at one time. My problem began, however, when our waiter neglected our table. Our waiter took our order and abandoned us. We ran out of drinks several times and he never came by to top the drinks or even to inquire how we were doing. The same waitress (who was still off the clock) came by and asked to refill our drinks, which we appreciated very much. Our waiter finally came when our food was ready, but didn't ask us if we wanted anything else, like a refill or side sauces. The food came out fast and it was pretty good, but our server neglected to come back to our table entirely until he brought us our checks, without asking if we even wanted them yet. A table-mate wanted dessert, but he failed to stick around for a mere second after giving us our checks to ask if we were even done eating. He walked away and we were forced to wait another 5-10 minutes before he came back to take the checks from us before she could ask for dessert. When she asked for the dessert, he asked if she wanted ice-cream with it, and she said yes. He went to ring it up, but didn't take the checks that were ready until the dessert came out 5 minutes later, without the ice cream that was asked for. He then again ignored our table for longer until he finally took our checks.
In the time that we were here, other tables had sat, ate, and left before we even got our checks when we finished eating ages before we received them. Our server, Chris, completely ignored us for our entire time there, brought out our food wrong and didn't ask if everything was okay, failed to refill our drinks or even ask if we were satisfied with the food or service. We were neglected while he served other tables and looked our direction constantly before looking away again. He failed to advertise specials and desserts, which loses money for the restaurant and also charged us for extra upgrades that we didn't ask for. Between the ignorance and strangely red eyes, I can confidently say this is one of the worst experiences I have had at a restaurant ever.