Plachutta Stammhaus Hietzing

Food was one of the best meals of my life. We ordered boiled beef, one kavalierspitz, and one combination with tongue and calf's head - highly recommend both. Servhce only 4 because the waiter tried to charge us for a more expensive wine, and got quite angry when we tried to correct this. In the end they did and all was well. The whole experience was overall amazing, and the food speaks for itself.

I recently dined at your restaurant and, while the food was acceptable, I was quite disappointed with the way charges were handled. I would like to formally express my concerns regarding the following issues: 1. Double Charges (Cover Charge + Mandatory Service Fee) • I was charged a cover fee, which I accepted as standard practice. However, on top of that, a mandatory 10% service charge was added to the bill without prior notice. This was not communicated beforehand and felt excessive. 2. Unauthorized Dish Charge • I only ordered one beef soup, one schnitzel, and one bottle of cola, yet I was also charged for a potato salad that I did not order. I only realized this upon receiving the bill, which was very misleading. 3. Lack of Transparent Pricing • There was no clear indication that certain charges, such as the service fee or extra dishes, would be applied. It is standard practice for restaurants to clearly display pricing and inform customers in advance. While I appreciate the quality of the food, these pricing practices come across as deceptive and unprofessional. I kindly request an explanation for these additional charges and urge you to improve transparency in billing to ensure a fair and honest dining experience for all customers.

The beef soup is nice with all the side dishes. We ordered different choices of beef and general comments were that the taste of the food is good (though slightly more to the salty side). Services will say it’s okay, but guess there is room for improvement. When the food was delivered, the waiters helped to serve the soup first. When one of us decided to also start with the meat in the soup, was kind of chided by the waiter that we should wait and that he will serve us (which took quite some time before it was done). While we appreciate the traditional “steps” and service, but guess the restaurant should give some latitude for guests to eat the way they want, or that you serve faster. Just an honest opinion. Nonetheless, overall we enjoyed the lunch.

Overrated. The food was good. The boiled beef was tender. Portion is generous. We ordered the famous beef soup which others were offered pancakes at the end. And we came this. We didn’t receive it. 😔 (Even though the picture on the menu we showed him has it but they didn’t serve us). Water was never refilled. We asked for the bill and it never came. We had to walk up to the server 3 times to ask to pay so we can leave. After all this experience, the server still asked us straight forward to leave tip on the machine. We paid tip but regretted coming here regardless of warning from previous visitors that this is a tourist trap. Please do not take this as an insult, me and my friend have an honest opinion that the famous beef soup tastes just like typical Vietnamese Pho noodle bowl, just without fish sauce. I wouldn’t say we don’t recommend this place. The food is good. Just don’t expect anything more than regular restaurant would do.

Plachutta is a must-visit for anyone seeking authentic Viennese cuisine. Famous for its Tafelspitz, this restaurant offers a refined yet warm atmosphere. The meat, slow-cooked to perfection, is served with traditional accompaniments like horseradish and apple sauce. The staff is attentive and well-versed in explaining the menu, enhancing the dining experience. The elegant décor complements the culinary excellence, making it suitable for both casual meals and special occasions. While slightly on the pricier side, the quality and authenticity justify the cost. Whether you’re a local or a tourist, Plachutta delivers a true taste of Vienna.

I went there three days ago. The dishes I ordered were great. When I came there, I told the waiter that day was my friend’s birthday, and asked him recommendations for dessert. He just gave us the dessert menu later, he didn’t even say Happy birthday to my friend. Later he served us the traditional beef soup, while he didn’t tell us how to eat it, as tourists, we had no idea what the sauces are for. Although the manager told us later, the waiter was busy with serving the table near us with the same soup. We didn’t enjoy the night, the service was extremely terrible.

Overrated. Delicious and nice interior but the waiter was not friendly. It didn't seem like the waiter and manager spoke English. They pretended not to understand us. We asked to take our food to go and they didn't put sauces and bread in the container. I was upset as it was my birthday and the waiter and manager were not pleasant. I would not come to this restaurant again.

Visitors be warned. We echo the concerns by other reviewers that this could be a scam for tourists. The food was alright and the atmosphere at the restaurant was lovely, albeit the slow service on the evening we visited. That didn’t bother us and we enjoyed ourselves. Until the bill arrived. The restaurant tried to overcharge us by making us pay for a second portion of the beef soup, when we had only order one and confirmed that multiple times. The bill was only corrected after we insisted to speak with the manager twice and had to deal with a few different staff who told us to pay for the second portion that we did not order. It was odd after this unpleasant exchange over the bill and the waiter spilled food on one of the diners in our group that the manager expected us to tip them. When we declined, the manager replied loudly “so no tips??”. We have been living in Europe long enough and we are always happy to tip the staff when dining out but this was an exception. It was only after we left the restaurant that we read similar experience by other reviewers. We’re unsure whether it was because we were the only Asians that evening so we appeared to be easy targets. We paid about 200 euros for 4 pax, we doubt we will return and would rather go somewhere else.