Planet Fitness

It’s Saturday August 20th.- 7:12am, and 10 of us are waiting outside the facility for someone to open the gym. I was trying to do a morning workout before work, but it seems impossible today. I called various times, but there’s no one there. Management needs to get their act together. As I’m writing this review, more people are joining as we wait for some updates. This is not a good thing. As you can see in the picture, lights are on, but no one inside. Very disappointed!

This gym used to be my favorite gym. Now the men’s bathroom and locker room usually smells, spills and trash everywhere, sinks are broke and they’re usually out of soap. They also don’t seem to care that people work out shirtless which shows a lack of respect for their fellow gym members. Will definitely try to avoid this gym. 😬

I've been attending since the opening. I'm literally watching the gym deteriorate since returning back to the area. Locker lock holes are broken, many machines out of order, sink handles missing, water fountain spout spins freely ( think water all over my clothes and the floor). It's sad to see. Where's the maintenance? Management, please do better!!

Jah & Jahes love. I joined Planet Fitness-Union Square in the Winter of 2021. And, my experience had been good and decent. I find that the space is always clean and well kept. And, the equipment that I like to use during my workout is always available. And, I LOVE the fact that the place is open 24 hours during the weekdays!

Half the lockers in the men’s locker room have broken lock rings, which means there are very few usable lockers. Men’s bathroom has noticeable black mold all over the shower walls and ceilings and it has a disgusting smell. Rest of the bathroom smells like urine. I have mentioned this to management but the mold is still there smelling terrible and it seeps into the locker room area. Definitely a health hazard. There was a week when none of the sink faucets were functional because all the faucet handles were broken off. Black card members are supposed to receive “unlimited massage” but front desk will give only one token at a time (5 minutes of massage) quoting a token shortage as an excuse 🤣 That doesn’t sound unlimited to me. I found a set of AirPods and gave it to an employee (to submit to the lost and found) who joked that he could pocket the AirPods for himself. I’m about 50% sure he followed through with that plan. A lot of the treadmills are broken and have not been fixed for half a year. Management doesn’t care. Find a better gym, the extra $15-25 a month is worth it. UPDATE: The response from the “owner” is actually just the national social media team of PF and has nothing to do with the Union square gym. I followed up with their email and they literally told me to keep telling the manager my complaints and that they would not take any steps to resolve the issue 🤣🤣 I’m switching gyms

The union square location is okay, same equipment for years. Staff is always nice. Time for an upgrade like the Brooklyn church avenue location did. Also, their was some type of drama that day with a man a woman, just heard yelling, lol on a Sunday.

The equipment are good. But it too many people in this gym. When you have to many people, they take their sweet time using the equipment. Other people are too busy playing with their phone on the machine while people are waiting.

Update: same fly machine is still broken but unmarked. The weight just dropped off as I used the machine. The sewage smell near the free weights is tough to stomach. Review from two months ago:The gym is clean but maintenance is a very low priority. I've been waiting on using the fly machine for weeks and it is currently held together with bands. Everyone using it risking injury.