Platinum Yucatán Princess All Suites & Spa Resort

Hotel · Playa del Carmen

Platinum Yucatán Princess All Suites & Spa Resort

Hotel · Playa del Carmen

1

Calle Quinta Avenida MZ 20 LT 006, 77710 Playa del Carmen, Q.R., Mexico

Photos

Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null
Platinum Yucatán Princess All Suites & Spa Resort by null

Highlights

Upscale, adults-only all-inclusive resort with 6 restaurants, 7 bars  

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Calle Quinta Avenida MZ 20 LT 006, 77710 Playa del Carmen, Q.R., Mexico Get directions

hotelplatinumyucatanprincess.com
@platinumyucatanprincess

Information

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Calle Quinta Avenida MZ 20 LT 006, 77710 Playa del Carmen, Q.R., Mexico Get directions

+52 984 148 6600
hotelplatinumyucatanprincess.com
@platinumyucatanprincess
𝕏
@princesshotels

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Last updated

Oct 2, 2025

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@myboutiquehotel

Platinum Yucatan Princess Adults Only - All Inclusive, a Design Boutique Hotel Playa del Carmen, Mexico

"Offering an outdoor swimming pool and a spa and wellness centre, Platinum Yucatan Princess All Suites & Spa Resort is located 10 km from Playa del Carmen main square. Free WiFi access is available throughout. The suites will provide you with a TV and air conditioning. Featuring a spa bath, the private bathroom also comes with a hairdryer and bathrobes. Extras include a minibar, an iPod dock and a seating area. At Platinum Yucatan Princess All Suites & Spa Resort you will find 1 international buffet and 4 a la carte restaurants (without previous reservation), a tennis court and a fitness centre. Other facilities offered at the property include entertainment staff, a nightclub and water sports facilities. This property is 10 minutes’ drive from Plaza Las Américas Shopping Centre and 18 km from Xcaret Park. Cancún International Airport is 50 km away." - My Boutique Hotel (en)

https://www.myboutiquehotel.com/en/boutique-hotels-playa-del-carmen/platinum-yucatan-princess-all-inclusive-suites-spa-resort-adults-only.html
View Postcard for Platinum Yucatán Princess All Suites & Spa Resort

Esmeralda Vasquez

Google
Staff was remarkable!! Made you feel safe and comfortable! Stayed here for a week, Would definitely recommend, property was beautiful relaxing, enjoyed the food and the shows! Dancers did a remarkable show every night, thankyou to all the hard working employees Our waitress Janet such a beautiful person inside and out! Our BIGGEST THANK YOU and shout out is to the Bellhop Enrique!! Honestly the most down to earth guy very respectful and really looking out for us to have the best time possible! He took very good care of us and made sure we had anything we needed upon request! He is an outstanding host and Bellhop! Definitely deserves a raise

Petra

Google
I stayed at the Platinum Deluxe Swimout room which is located on the quiet side of the hotel and that was the only plus to my vacation. It was a nice quiet site, only other loud guests were disturbing it. Room was large, but could use some better cleaning and daily spray for pests. I had several times cockroaches in my room. One day when I came back from my day trip I had one, live, on the bed. When I called front desk to come and get rid of it, it took them 15 minutes and they came with a broom, not a bug spray..... Staff is hit or miss. Unfortunately there is more miss. Food is below average. Be really careful if you have any allergies!!! Even they always asked me right after seating me I got several times food with the allergens. They put kiwi and pineapple on everything. Lastly, they say book direct you will get better rate and treatment, but you will not. Also do not book any extras ahead together with your reservation. I did book jet ski, paid at check in, made a reservation on certain day, but due to weather I was not able to go. There was a red flag on for the whole day. Unfortunately I was leaving the next day. I was promised that I will get refunded, because I could not use the service due to the bad weather (force majeure). I was not!! I contacted the hotel 3 times and was ignored every time. I never got my $ 240 back!!

Renata Santiago

Google
Had a great time! The property is big and beautiful. Peaceful or fun depending on area and your preference. Room services takes a while but every other type of service is very fast and incredibly good. They pay attention to the small details.

Sam

Google
Great hotel! More of a relaxing resort. The workers are really nice and very friendly. There is this one bell boy who is AMAZING. His name is Javier Reyes and the most sweetest person we met there. He does his job with a huge smile and always greeted us with joy. He is someone who does his job without expecting anything back.

Kateryna Bondar

Google
You won't regret it. This place is amazing. I stayed for 14 days. Best vacation I ever had. And I will be coming back 100%. Love it here. Love the food. Love the rooms. Love everything. And I wanted to thank the chefs for the delicious food. The only negative thing is, in the buffet they use to have the snack bar available 24 hours and the food was available near the buffet area. Now you have to wait 30-45 minutes to have your food delivered to you. So thats a big no no. People liked it at their disposal. Even i don't like the change. So that is a 1 star for the buffet area.

Michelle Czuczko

Google
I had the best vacation here and am counting down the days until I go back. The food -amazing, so many fun activities and the entertainment team made the stay extra special. To name a few Malu, Rhamses, Johnny, Betto, Luna, Mar, Tania and any others I may have missed, thank you for the amazing experience.

Nitu Jhuty

Google
Here’s my honest review after spending my 10-year anniversary here. I wish someone had told me about some of these things before I came. The WiFi was honestly terrible—super slow and kept disconnecting, which got frustrating fast. Most of the food was pretty mediocre; the steakhouse was nothing special, and the sushi was honestly worse than what I've picked up at a Canadian supermarket. The fact that you can’t make reservations for any of the restaurants is really annoying—on my actual anniversary I tried to plan something special at the hibachi spot, but because everything is walk-in only, I couldn’t get a seat at the griddle even though I explained it was a special night. Neither the concierge nor the hostess seemed to care at all, so nothing was done to make it memorable for us. Room service was a letdown too—it took two hours just to get a pizza, and since everything else closes at 10PM, you’re out of luck if you get back late from an excursion. On the bright side, the bell boys were fantastic (special shout-out to Israel, who always greeted us by name). The entertainment and theatre shows were genuinely awesome. The hotel and rooms are beautiful—our swim-out room was gorgeous—and the cleaning staff were thorough and super friendly. Buffet wait staff were great, too. The spa was a highlight; Virginia and Adilita gave us amazing Yucatan and deep tissue massages. Basically: beautiful hotel, a few awesome staff, and great entertainment, but lots of details that left us disappointed for a special occasion.

Kim berland

Google
For my first time traveling out of my Country and to an all inclusive resort, I couldn't have asked for a better first time experience! Once entering the resort it was nothing short of paradise! I've read many reviews before coming and none made me shy away from coming! Yes theres sea grass on the beach (they cleaned it daily) swam in the beautiful ocean anyways and it was so warm and beautiful! Our room was clean and gorgeous from the third floor. The cleaning staff were phenomenal and respected our wishes when leaving on the door if we wanted our room cleaned somedays or not. Never phoned us on days we didn't want our room cleaned, stocked the fridge right up and changed our sheets, replaced towels and cleaned on days we did want their services. Only tried two of the restaurants, the bruschetta and rodeo grill. Rodeo grill was the favourite but honestly ate at the buffet daily because we love ample choices! Also the wings at the beach restaurant were AMAZING! Espresso martinis were amazing! We went on two excursions set up through the hotel, The Tulum, cenote, food, and turtle snorkeling, and we did the animal Sanctuary. Both were interesting, loved the food in Tulum as it was authentic Mexican. I also did the spa treatment, it was the second day! I recommend doing massages early in case you get sunburnt! Our second last day we ventured to playa del carmen, a very interesting place, I recommend going with a local! Big shout out to all the workers there, whether cooks, pool cleaners, activity workers, house keepers and spa workers! An especially big thank you to Cynthia at the front desk, she assisted us multiple times with money exchanging and checking a friend into the resort! Another big thank you to Rafael at the front desk who also helped us with plenty of requests and money exchanges, he made our experience upon entering so stress free! Our BIGGEST THANK YOU and shout out is to the Bellhop Enrique!! Honestly the most down to earth guy and really looking out for us to have the best time possible! He took very good care of us and our guest and made sure we had anything we needed upon request! He is an outstanding host and Bellhop and I'm sad we didn't get the chance to say bye to him before we left! Thank you to all staff for our wonderful experience. The exotic animals, the views, the plants were so awesome to see!