Adriana Vargas G.
Google
We traveled from Tampa, Florida, with so much excitement to experience the igloo and see the Northern Lights it was truly a dream for us but due to the weather, my flights from Anchorage were canceled two days in a row, and even though I tried everything, I ultimately couldn’t make it; I provided official proof of the flight cancellations, yet they did not offer any refund, only a gift card for a future trip, and honestly I don’t know if I’ll ever be able to return to Alaska, so that option doesn’t help me; I understand there are cancellation policies, but in a situation completely beyond our control, we expected a bit more empathy or at least a partial refund, because we ended up without the experience and also losing $430.00 and I hope other travelers keep this in mind when booking in winter.