Plum Benefits

On February 13, 2026, I made a payment for a room at the SpringHill Suites Myrtle Beach Oceanfront. I traveled alone, driving for two and a half hours. I received confirmation from the operator at Plum benefits that my room was indeed confirmed. However, upon my arrival at the location, I was informed that there was no room reserved for me. Instead, they stated my hotel was confirmed for a hotel two doors down, which was of poor quality. I had never encountered this hotel before in my life. Consequently, I was left stranded without any accommodation. I attempted to pay for a room at my original hotel but they stated it was full. Plumbenefits took my prepaid money and refuse to give it back. They will not let me speak with a manager. I've called 2 times and stay on the phone for over an hour per call. They just keep repeating my issues over and over and will not let me speak to a manager. I called this Fraud. I paid for something that was fake. Just like this review. I didn't want to give it any stars but it will not allow you to post without at least posting 1 star. But it is a 0 star.

I bought a pass to Maddam Tussaud’s Wax Museum for Monday Night with a timed entry for 6:30. The website upsold me another attraction called Sea Life for an additional charge. I went to the attraction of Maddam Tussaud’s at 6:30. Got done at 7:30. Was told Sea Life closed at 5 pm with no option to come back. I spoke to 4 different customer service agents the next day including 2 supervisors with no resolution except to tell me my full refund was denied. Each time explaining that I wanted a refund to the exhibit that was clearly closed! Filed a corporate complaint with no resolution/response. Avoid Plum Benefits at all costs. Their customer service is dishonest. They have no problem upselling you to products you can’t possibly use when sold.

Absolutely awful scam artist website. Being a northwell employee, I entrusted my business to this company that is Northwell backed. Unfortunately I was robbed and scammed in the process. This company uses false advertising and has the worst customer service. All they do is pass you around and open a “ticket”. Do not trust your CC with these people. I have to now contact BBB and CFPB and if needed I will go to claims court. OFFERS NO RESOLUTION FOR THEIR MISTAKE.

I recently started using Plum Benefits and had been happy with the site and discounts. However, today I received a credit for a hotel reservation I made over a week ago. Apparently my reservation was cancelled. No explanation was given. Impossible to speak with a supervisor. Overall the experience was poor. Had I not noticed a credit in my account, I would have traveled to the hotel without a valid reservation. Clients aren't won when everything goes smoothly. Clients are won when something goes wrong and a company handles the matter well.

I reserved a hotel room with 2 beds for 2 nights for 9/27/25 and paid in full on 7/25/25. I received a call from Plum Benefits on 9/23/25 stating there was an issue with the reservation. I returned the call and was told the hotel overbooked but Plum Benefits would email a list of alternative hotels within 24-48 hours. I never received an email so I called again 9/25/25 and was verbally offered 3 new hotels. They offered 2 one star hotels and a third hotel with only 1 bed - none of which were acceptable. After 1 hour and 10 minutes on the phone, I was told the alternatives were no longer available anyway and my only option was to get a refund. Which left me without a hotel two days before my trip. I think this is totally unacceptable and would never use this company again.

I was really enjoying the discounts through plum benefits until they committed fraud. They sold me a hotel room via their platform but when I arrived the room was out of order (heating/cooling system broken) and hotel was sold out so did not have another room available. Hotel refunded plum benefits that night since they did not have a room for me to stay so I had to leave and find a different hotel (I followed up after that verifying the refund) however plum benefits refused to give the money back to me despite the hotel having refunded to plum benefits. After weeks of me following up with them and no response I filed dispute with my credit card. Plum then sent an email saying the hotel wasn’t willing to refund, which is absolutely false because the hotel showed me the refund multiple times to plum. Plumbenefits sold me an unavailable room and then kept my money.

This place refuses to give me the refund I am owed due to my cancelled flight that has already been distributed by the airline itself. Very long wait time, unprofessional customer service, and overall incompetent company, it seems. I am still being forever to make payments for a trip I didn't even go on due to the flight cancellation that was out of my control. And nobody seems to know the statues of my refund. I am very frustrated and disappointed with Plum Benefits for how poorly they are handling this. I will be reaching out to my employer and warning them if this company.

DO NOT USE THIS COMPANY!! Stay clear. They take your money. And never make the reservations and then when you try to dispute it they keep saying 72 more hours because they haven’t made a decision yet. And when you call you don’t get a person who speaks English and won’t give you a name or let you speak to a supervisor/manager. SCAM! I tried reporting them to the Better Business Bureau and they aren’t even listed!!! I reported them to my bank. AWFUL!