Plum Benefits

I recently started using Plum Benefits and had been happy with the site and discounts. However, today I received a credit for a hotel reservation I made over a week ago. Apparently my reservation was cancelled. No explanation was given. Impossible to speak with a supervisor. Overall the experience was poor. Had I not noticed a credit in my account, I would have traveled to the hotel without a valid reservation. Clients aren't won when everything goes smoothly. Clients are won when something goes wrong and a company handles the matter well.

I was really enjoying the discounts through plum benefits until they committed fraud. They sold me a hotel room via their platform but when I arrived the room was out of order (heating/cooling system broken) and hotel was sold out so did not have another room available. Hotel refunded plum benefits that night since they did not have a room for me to stay so I had to leave and find a different hotel (I followed up after that verifying the refund) however plum benefits refused to give the money back to me despite the hotel having refunded to plum benefits. After weeks of me following up with them and no response I filed dispute with my credit card. Plum then sent an email saying the hotel wasn’t willing to refund, which is absolutely false because the hotel showed me the refund multiple times to plum. Plumbenefits sold me an unavailable room and then kept my money.

I reserved a hotel room with 2 beds for 2 nights for 9/27/25 and paid in full on 7/25/25. I received a call from Plum Benefits on 9/23/25 stating there was an issue with the reservation. I returned the call and was told the hotel overbooked but Plum Benefits would email a list of alternative hotels within 24-48 hours. I never received an email so I called again 9/25/25 and was verbally offered 3 new hotels. They offered 2 one star hotels and a third hotel with only 1 bed - none of which were acceptable. After 1 hour and 10 minutes on the phone, I was told the alternatives were no longer available anyway and my only option was to get a refund. Which left me without a hotel two days before my trip. I think this is totally unacceptable and would never use this company again.

The purchase through Plum Benefits was smooth, and I was very happy with the deal I received. The reason I only gave 4 stars is because one of the tickets did not work — I kept getting an error saying the voucher was invalid. Unfortunately, I had to pay out of pocket for the extra seat.

DO NOT USE THIS COMPANY!! Stay clear. They take your money. And never make the reservations and then when you try to dispute it they keep saying 72 more hours because they haven’t made a decision yet. And when you call you don’t get a person who speaks English and won’t give you a name or let you speak to a supervisor/manager. SCAM! I tried reporting them to the Better Business Bureau and they aren’t even listed!!! I reported them to my bank. AWFUL!

Hotel fees say “ fees include” but it excludes resort fee and taxes. Very deceiving until you get to detailed summary of costs which shows up AFTER you make the reservation. Resort fees and taxes added +$100 per day to total you are charged. Would not recommend booking thru Plum Benefits.

Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund. Thank goodness these were only theater tickets, the nightmare would have been worse with a hotel/cruise! Warning my company and all others to avoid. This company is shady -not worth the “discount”! Order 82883405 FYI I added my order number 2 days ago on Trustpilot and I have not heard back. Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited. Update: Funny that you feel the need to reach out to Broadway! The delayed ticket link came directly from Plum Benefits. See the attachment.

This company is absolutely awful to deal with. My flight was initially booked at one price. I was then contacted to be informed the price had increased and the difference needed to be paid. I agreed to the new price and was ensured I would receive my e-ticket shortly. I have still not been issued an e-ticket and am being asked to pay even more for a further increase in price. You need to honour advertised prices and deliver on promises to deliver e-tickets.