Fred D.
Google
I recently started using Plum Benefits and had been happy with the site and discounts. However, today I received a credit for a hotel reservation I made over a week ago. Apparently my reservation was cancelled. No explanation was given. Impossible to speak with a supervisor. Overall the experience was poor. Had I not noticed a credit in my account, I would have traveled to the hotel without a valid reservation. Clients aren't won when everything goes smoothly. Clients are won when something goes wrong and a company handles the matter well.