Camilia M.
Google
Staff yelled at me naked in the shower!
My personal boundaries was seriously violated at this hostel, and manager didn't mind his staff's behavior.
What happened: At the day, where I was leaving the hostel, I had 6 hours to spend, before my bus was leaving. I was not feeling good, so I decided to stay at the hostel. I laid down on a couch in the cellar in front of the laundry, where nobody came. It was a shabby couch, where a lot of youngsters use to hang out in the nighttime - but despite of that, a woman staff came and asked me to go away, cause they didn't thought it looked "nice", that I was laying there.
I therefore went up in the lobby, and ASKED THE RECEPTION to go to the sauna (cause I had already checked out). They gave me a key and I went to the sauna. But while showering, the woman from before suddenly bursted into the shower, while I was naked. She was yelling at me, saying "no, no, no" - you can't be here"! She didn't give a fuck, that I was all naked in the shower!! She yelled at me, that I should leave, and we had an argument, while I was still naked - it was incredidble offending and humiliating to me. I said to her, that she was wrong, and that I had permission to be there from the reception, but she just said, "no you cannot be here"!! After a while she left, and I was sitting back, in shock. But it didn't stop then - the 2 guys from the reception then came to me - when I was still just having my towel around me. They said, that the woman had decided, that I couldn't be in the sauna anyway, and that they were sorry, but there was nothing they could do about it. So I had to come up from the sauna again.
I came up from the sauna and went to see the manager of the hostel. I heard him having a "friendly chat" with the woman just before I came. So he had already heard the story, and he was nearly laughing at me, when I came. He said to me "we work with this internly, and I'm sorry that this effects you, but there's nothing I can do about it, and you won't have a compensation!"
So since the management did not take the situation seriously, I decided to take the matter further. I have contacted the European Consumer Centre (ECC), so they can have a look at the case and come with their conclusions.
I definately DO NOT recommend this hostel. It clearly crosses a line. In tense situations, or even in disagreements, dignity and personal boundaries should never be crossed. A hostel should be a place where guests can feel safe and relaxed. Not a place where you have to worry about your safety. Being yelled at while naked and then ignored by management is not acceptable behavior at any hostel.